5 Best Ways to Fix Amazon Prime Video App Not Working on Mac

The Amazon Prime Video app for Mac makes it convenient to watch your favorite movies and TV shows. You can even download a title on your Mac for offline viewing. Also, you get to enjoy the dedicated, distraction-free experience. But when the Amazon Prime Video app is not working as expected on your Mac, you’ll need to roll up the sleeves to troubleshoot the app.

Luckily, you won’t have to spend too much time fixing the problem. We’ve covered effective solutions to fix the Amazon Prime Video app not working on Mac.

1. Check Your Billing Status

You should first check your billing status with Amazon when the Prime Video app stops working. There is a chance that your annual subscription renewal didn’t go through. So check the billing details and payment method. Follow these steps.

Step 1: Open the Prime Video site in the browser of your choice and sign in with your Amazon account.

Step 3: Click on your profile name in the top-right corner.

Step 4: Click on Accounts & Settings.

You might have to sign in to your Amazon account once again.

Step 5: Look for the Prime Membership section to spot your billing info.

Step 6: If the subscription fee could not get deducted, click on Edit on Amazon to check billing details.

The Amazon web page will open to show your billing details.

Step 7: Click on View your Payment Method.

Step 8: Click on Edit Payment.

Step 9: You can either add a new payment method or edit your previously selected payment details.

2. Check if Device Limit Has Exceeded

Users can stream up to three titles simultaneously on three different devices using the same Amazon Prime account. So if the Prime Video app is not working on your Mac, you should check if your friends or family members are streaming the same title. If you want to control device access for your Amazon account, follow these steps.

Step 1: Open Prime Video site on your browser.

Step 2: Click your profile icon and select Accounts & Settings.

Step 3: Click on Your Devices from the top menu.

You will see the list of all the devices currently using your Amazon Prime account. Here’s how you can register a device if you want to.

Step 4: Select the device that you wish to deregister.

Step 5: Click on the Deregister button alongside the device name.

Step 6: Click on the ‘Are you sure?’ button to confirm your choice.

3. Update the Prime Video App on Mac App Store

Once the device limit is managed, you can update the Prime Video app on the Mac App Store. App updates help remove bugs and ensure a smooth user experience at all times. Follow these steps.

Step 1: Press Command + Spacebar to open Spotlight Search, type App Store, and press Return.

Step 2: Once the App Store opens, click on Updates in the left menu.

Step 3: Press Command + R to refresh the page.

If you see an update for the Prime Video app, click on Update and then relaunch the app on your Mac.

4. Force Quit and Restart Prime Video App

If the above solutions have helped solve the issue, you can try to force quit and restart the Prime Video app on your Mac. Follow these steps.

Step 1: Click the Apple logo in the top-left corner.

Step 2: Select Force Quit from the list of options.

Step 3: Select the Prime Video app and click on Force Quit.

Step 4: Relaunch the app on your Mac.

5. Uninstall and Reinstall the Prime Video App

When the solutions mentioned above don’t work, you can finally reinstall and reinstall the Prime Video app on your Mac. Follow these steps.

Step 1: Click on Finder.

Step 2: Select Applications from the left menu.

Step 3: Select Prime Video from the list.

Step 4: Drag and drop the app icon to the Recycle Bin.

Step 5: Confirm your action with Touch ID or password.

Step 6: Open Recycle Bin and click on Empty.

Step 7: Click on Empty Bin to confirm your action.

If you just want to delete the Prime Video app from Recycle Bin, simple right click on the app icon and select Delete Immediately.

Step 8: Go to the App Store, download and install Prime Video.

Log in with your Amazon account and check if reinstalling the app solves the issue.

Enjoy Prime Video App on Mac

This is how you can make the Prime Video app work flawlessly on your Mac. Netflix should also release its official app for macOS, considering that it is already available on the Windows store.

Last updated on 12 May, 2022

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