10 Ways to Fix Amazon Prime Video Error Code 5004 or 5005

With Amazon Prime Video, you get an excellent value for money. However, like any technology, it’s not immune to occasional glitches. With this guide, we will help you fix Amazon Prime Video error codes 5004 or 5005.

It’s frustrating when you sit to watch something and encounter the error code 5004 or 5005 on Amazon Prime Video. This error usually occurs when your internet connection is unstable or you’re trying to sign in or out of the app, among others. Don’t worry, though. Follow the below ways to fix this issue.

1. Use a Stable Internet Connection

More often than not, these errors can be attributed to connectivity issues. Start by checking your internet connection. A stable and strong connection is essential for smooth streaming on Prime Video or any other streaming platform. If your connection is weak or fluctuating, reset your router and ensure no other devices are hogging the bandwidth.

You can also use the below link to see how good your internet connection is.

Check Internet Speed

However, if the network is weak or unstable, here are some tips to keep it stable:

• Keep your device close to the modem.
• Upgrade your plan or change your ISP.

2. Check if Amazon Prime Video Is Down

You might face the error code 5004 or 5005 on Amazon Prime Video if the service is entirely down. You can check that from the link below:

Check Prime Video Server Status

If it’s mentioned that Prime Video is facing issues, it’s better to wait until the issue is resolved.

3. Ensure to Use the Correct Login Credentials

Wrong login credentials will not let you access the service. Hence, make sure to check if the credentials are right. You can also hit the eye icon next to the password to see if you have entered the right one.

If you are unsure about your password, you can reset your Amazon password. To prevent this from happening next time, you can use any popular password manager to remember your credentials.

4. Disable VPN, Proxy, and Other Antivirus Software

Virtual Private Networks (VPNs), proxies, or Antivirus software can sometimes interfere with streaming, leading to errors like 5004 or 5005. Disable these services and try streaming again.

5. Check if Your Amazon Prime Account Is Active

Also, check if your Amazon Prime Video plan is active, as you can only access Prime Video with its subscription. Here’s how you can check it:

On Mobile

Step 1: Open the Amazon app on your smartphone. Log in if you haven’t.

Step 2: Tap the hamburger menu at the bottom right corner and choose Prime.

Step 3: Choose Prime again.

Here, you can see all the details related to your Amazon Prime account.

On Web Browser

Step 1: Open Amazon on your browser using the link below and sign in.

Open Amazon on your browser

Step 2: Choose the down arrow next to ‘Accounts & lists.’

Step 3: Choose ‘Your Prime Membership.’

This page will give you information about the status of your Prime membership.

6. Log in to Prime Video

You might see the error code 5004 or 5005 on Amazon Prime Video because of a glitch. Hence, you can remove the registered device from Amazon Prime Video and add it again. Here are the steps to follow:

Step 1: Open Amazon Prime Video on your device.

Step 2: Now, add your credentials and hit Sign in.

Also read: What happens when you sign out of Amazon Prime Video

7. Update the Prime Video App

Previous app versions can also be why you see the Amazon Prime Video error code 5004 or 5005. You can check for app updates for all the platforms from the links below:

Update Prime Video on Android

Update Prime Video on App Store

Update Prime Video on Windows Store

If there’s any new update available, tap Update and wait for it to download. Once the Amazon Prime Video app is updated, check if you can access the platform.

8. Clear Cache on Android and Web

Cache files can help you load content faster, but if it’s not cleared occasionally, it will pile up and may corrupt over time, thus causing issues. You can clear the Amazon Prime cache on the browser to fix this. However, if you are using an Android device, here are the steps:

Note: The steps mentioned here are based on Stock Android. However, there might be differences based on your Android version and device.

Step 1: Open Settings > tap Apps and choose ‘See all X apps.’

Step 2: Choose Prime Video and tap ‘Storage and cache.’

Step 3: Tap Clear cache.

As for the iPhone, you can offload the app and Reinstall the app.

9. Uninstall and Reinstall the App

Uninstalling and reinstalling the Prime Video app may also solve the error code 5004 or 5005 on Amazon Prime Video. We already have a guide on how to uninstall an app on iPhone and also for Windows. As for Android, follow the below steps:

Note: The steps can vary based on the Android version and the device you use.

Step 1: Open the Play Store and search Prime Video.

Step 2: Tap Uninstall and tap Uninstall again to confirm.

Once you have uninstalled the app, you can access the Prime Video app for your respective platform from the links below and hit Install or Get to install the app on your device.

Install Prime Video on Android

Get Prime Video from App Store

Install Prime Video on Windows Store

10. Check on Other Devices or in Incognito Mode

Sometimes, the Amazon Prime Video Error Code 5004 or 5005 might be specific to a device or browser. The best solution in that case is to check on other devices to see if you can use the service. You can also use the incognito mode to access the service and see if that helps.

FAQs on Amazon Prime Video

Keep Watching Prime

It’s frustrating to see errors in Amazon Prime Video when you are prepared to watch something. However, we hope you fixed the Amazon Prime Video error code 5004 or 5005 issue using this guide. You can also contact Amazon Support to request assistance as a last resort.