While you can enjoy Amazon’s Prime Video service in browser, you may also get the official app from the Microsoft Store. It works just like the web version of Prime Video, allowing you to watch, rent, and purchase content. You can use the Prime Video app to download a movie or TV series episode on your Windows 11 PC using the Prime Video app.
But such great features aren’t of any use if the app stops working properly. If you are facing issues, here are the best fixes for the Prime Video app not working on Windows 11.
1. Check Your Billing Status
Starting with the basics, you should first check the billing status of your Prime Video account. If the yearly or monthly subscription fee was not processed, your Prime Video account would not work properly on any device, including Windows PC. So here’s how you can check the same and make changes if required.
Step 1: Open the browser on your Windows 11 PC and go to primevideo.com.
Step 2: Sign in to your Amazon account.
Step 3: After logging in, click the profile icon at the top-right corner.
Step 4: Select Accounts and Settings from the options.
You might be asked to enter your Amazon account password again.
Step 5: In the Account and Settings page, click on Edit on Amazon next to Prime Membership if the payment was not processed.
Step 6: After the Amazon web page is loaded, click on View Payment Method at the top.
Step 7: Click on Edit Payment Method at the bottom.
Step 8: You can either add a new payment method or select a previously added payment method.
Step 9: Close the browser and open the Prime Video app to check if it works.
2. Check if Device Limit Has Exceeded
The next solution that you should consider is checking whether the device limit for your Prime Video account has been exceeded. You can use Prime Video to stream content on up to three devices using your account. So you should check if your friends or family members are watching the same title. You can deregister the device from your Prime Video account and check if the problem is solved.
3. Check if Prime Video Is Down
Another possible reason for the Prime Video app not working on your Windows 11 PC can be server downtime. You can check on DownDetector if Prime Video servers face issues regarding server connections or video streaming. You can report your concern as well on the website.
If Prime Video is working fine as per Downdetector, you can check out the next solutions below.
4. Run Microsoft Store Apps Troubleshooter
You can use the built-in troubleshooter for the Microsoft Store app on your Windows 11 PC to check and fix the problems with the Prime Video app, if there are any. Do note that Windows 11 Insider Build 25169 or higher will show Microsoft Store apps troubleshooter as Windows Store Apps.
Step 1: Open Settings on your Windows 11 PC.
Step 2: Under System Settings, scroll down and click on Troubleshoot.
Step 3: Click on Other Troubleshooters.
Step 4: Scroll down and click on Run next to Windows Store Apps.
Step 5: Follow the on-screen instructions to finish the troubleshooting process.
Step 6: After the process is complete, try launching the Prime Video app to check if it works.
5. Update The Display Drivers
If the app is still not working, you can try updating the display drivers of your Windows 11 computer. It is possible that the current display driver version on your Windows 11 computer is not compatible enough to run the Prime Video app. Here’s how to update.
Step 1: Open Device Manager on your Windows 11 computer.
Step 2: Click on Display Adapters from the list of options.
Step 3: Right-click on the Display Driver name.
Step 4: Select Update Driver from the list of options.
Step 5: Click Search Automatically for Drivers to start the process.
Step 6: Follow the on-screen instructions to finish installing the drivers.
Step 7: After the installation is complete, try launching the Prime Video app.
6. Reset the Prime Video App Settings
The next solution you can try is resetting all settings for the Prime Video app on your Windows 11 PC. This process will remove information like login details, watch history and downloaded content from your computer.
Step 1: Launch the Settings app by pressing Windows + I on your Windows 11 PC.
Step 2: Click on Apps from the left menu.
Step 3: Click on Apps and Features on the right-hand side.
Step 4: Under Apps and Features, look for Prime Video for Windows.
Step 5: Click the three dots next to Prime Video for Windows.
Step 6: Select Advanced Options.
Step 7: Scroll down and click on Reset.
Step 8: Click on Reset again to confirm your choice.
Step 9: Once the Reset process is complete, try opening the Prime Video app.
7. Update the Prime Video App
A buggy version of the Prime Video app may be giving you troubles on your Windows 11 PC. Here’s how you can check and update the app.
Step 1: Open Microsoft Store on your Windows 11 PC.
Step 2: Click the Library icon at the bottom-left corner.
Step 3: Click Get Updates in the top-right corner.
Step 4: If an update for Prime Video is available, download and install it.
Step 5: Close Microsoft Store and launch Prime Video to see if it works.
8. Use Prime Video in Browser if Nothing Works
If none of the solutions have worked, we suggest switching to your browser for streaming Prime Video.
Use Prime Video on Windows
Managing your Prime Video account on multiple devices can get difficult sometimes. You can read our post to know more about what happens when you sign out of all devices on Prime Video.
Last updated on 19 April, 2023
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