7 Fixes for “Something Went Wrong [1001]” Error in Microsoft

Quick Tips

• First, check general issues like connectivity, virus protection, and system files.
• Next, try installing missing packages and clearing the cache.
• Finally, try repairing, resetting, and/or reinstalling problem apps.

If you’re getting the “Something Went Wrong [1001]” Error in Microsoft when you try to sign into apps, you’re in the right place to find a fix. The issue typically rears its frustrating head when you try to add a new email account or sign in to Microsoft Office 365 or other Microsoft applications such as Outlook, Teams, Edge, or OneDrive.

The problem could be related to the Microsoft ecosystem on your machine, a specific Microsoft app, or something more general. Here are seven fixes to isolate and resolve the issue.

Fix 1: Check Internet Connectivity

A poor or missing internet connection may be preventing you from signing in to Microsoft apps, causing the “Something Went Wrong [101]” error. Check that other apps are connecting properly. If they are, the issue is elsewhere. If they’re not, check all your connections and/or run the Network Troubleshooter as follows:

Step 1. Go to Settings > System > Troubleshoot > Additional troubleshooters > Network Adapter.

Step 2. Run the troubleshooter.

Fix 2: Restart the System

If your internet connection is fine and the issue still persists, try restarting your system to resolve any temporary glitches.

Fix 3: Run a Virus and Malware Check

If a restart hasn’t resolved the issue, and especially if you’ve noticed other oddities about your system’s behavior, the issue may be caused by a virus or other form of malware. Run a quick scan to check as follows:

Step 1. In Settings, navigate to Update & Security, then click the Open Windows Security button.

Step 2. Click the Virus & Threat Protection option.

Step 3. Click the Quick scan button to start the scan.

Fix 4: Run System File Checks

If the issue still persists, check the integrity of your computer’s system files.

Step 1. Type “cmd” into the Windows search box and select “Run as Administrator.”

Step 2. The Command Prompt window will open.

Step 3. Copy the command “sfc /scannow’, right click to paste it into Command Prompt, and then press Enter to run it.

Step 4. Repeat step 3 with the following command: DISM /Online /Cleanup-Image /RestoreHealth.

Fix 5: Repair the Web Account Manager (WAM) Plugin using PowerShell

If you’re still getting the “Something Went Wrong [1001]” error in Microsoft apps after those general fixes, the issue is something Microsoft-related.

Particularly if you’re trying to sign into a Microsoft365 app, the issue may well be authentication failure due to missing Microsoft package information. Reinstalling the missing packages via PowerShell should resolve the issue.

Step 1. Right-click the Windows icon and select Windows PowerShell (Admin).

Step 2. If you’re presented with a User Account Control (UAC) window, click Yes to allow the app to open.

Step 3. In the PowerShell console that opens, right-click at the prompt and paste the following commands:

• If your issue is with a work account:

if (-not (Get-AppxPackage Microsoft.AAD.BrokerPlugin)) { Add-AppxPackage -Register “$env:windir\SystemApps\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\Appxmanifest.xml” -DisableDevelopmentMode -ForceApplicationShutdown } Get-AppxPackage Microsoft.AAD.BrokerPlugin

• If your issue is with a personal account:

if (-not (Get-AppxPackage Microsoft.Windows.CloudExperienceHost)) { Add-AppxPackage -Register “$env:windir\SystemApps\Microsoft.Windows.CloudExperienceHost_cw5n1h2txyewy\Appxmanifest.xml” -DisableDevelopmentMode -ForceApplicationShutdown } Get-AppxPackage Microsoft.Windows.CloudExperienceHost

Step 4. Press Enter to run the command.

Step 5. Close PowerShell and try signing in to the problematic app again.

Fix 6: Clear Temporary and Cached Data

If the issue persists after the packages have been installed, try clearing cached data that may be preventing successful sign-in. The process is slightly different depending on the culprit app.

Step 1. Press the Windows key + “R” on your keyboard to open the “Run” command.

Step 2. Type “%temp%” and press Enter.

Step 3. Delete all the files in the File Explorer folder that opens.

Step 4. If your issue is with Teams:

• Type %appdata% in the Windows search box and press Enter.
• Navigate to the Microsoft folder, and then the Teams folder.
• Delete all folders of cached files inside the Teams folder.

If your issue is with Outlook:

• Type %localappdata% in the Windows search box and press Enter.
• Navigate to the Microsoft folder, and then the Outlook folder.
• Delete the contents of the folder RoamCache.

If your issue is with OneDrive:

• Type %localappdata% in the Windows search box and press Enter.
• Navigate to the Microsoft folder, and then the OneDrive folder.
• Delete the folders of cached files.

Fix 7: Repair or Reinstall Microsoft apps

If you’re still receiving the error in specific Microsoft apps, try repairing or reinstalling each one individually.

For issues with Microsoft365:

• Go to Settings > Apps > Apps & features.
• Locate Microsoft 365 and select it.
• Click Modify and choose Quick Repair or Online Repair.
• If needed, uninstall and reinstall the app.

To reset OneDrive:

• Type “run” into the Windows search box and select the Run app.
• Enter the following command into the Run window and click OK.