Microsoft Teams is a popular communication app pre-installed on your Windows computer. If you rely on it for your work, it can be frustrating when the Teams app keeps crashing or throws unusual errors at you. One common error you may encounter while using Teams on Windows is the ‘Something went wrong’ error.
Like any other application, Microsoft Teams can experience occasional errors and glitches. However, such errors should not keep you from getting your work done. Work through the following tips to fix the ‘Something went wrong’ error in Microsoft Teams for Windows.
1. Close the Teams App Using Task Manager and Reopen It
Sometimes, the Teams app may experience temporary issues which can trigger the ‘Something went wrong’ error on your PC. Typically, restarting the app is sufficient to fix such errors. So, let’s start with that.
Step 1: Press Ctrl + Shift + Esc keyboard shortcut on your keyboard to open Task Manager.
Step 2: In the Processes tab, right-click on Microsoft Teams and select End task from the resulting menu.
Reopen the Teams app and then check if the error still occurs.
2. Sign Out and Sign Back In
If restarting the Teams app does not work, you may face an account authentication problem. In that case, you can sign out of the Teams app and back in. To do so, click the signing out link on the ‘Something went wrong’ error screen.
Sign back into the Teams app and see if the error occurs again.
3. Clear Teams Credentials From Credential Manager
Credential Manager is where Windows keeps login information for all your apps and programs. If your credentials for the Teams app are incorrect or corrupted, the app may get stuck at login. In such cases, you may also see a message like ‘Trusted platform module has malfunctioned’ appearing within Teams.
You can try clearing the Teams credential data from the Credential Manager and see if that helps.
Step 1: Click the search icon on the Taskbar, type credential manager in the search box, and press Enter.
Step 2: Click on Windows Credentials.
Step 3: Under Generic Credentials, look for Teams and click on it to expand it. Click the Remove button.
Step 4: Click Yes to confirm.
After removing the credentials, restart the Teams app and sign in with your login credentials again.
4. Check if Teams Is Down
It’s common for Microsoft Teams servers to go down at times. When this happens, you will likely experience such errors even if everything functions properly. You can visit the Microsoft Office service status page to see if there’s a widespread outage.
5. Clear Teams Cache
Teams app stores temporary files on your PC to ensure faster loading times and smoother performance. However, if this data becomes old or corrupt, it could disrupt app processes and lead to errors. You can try clearing the Teams app cache on your PC to see if that gets things moving again.
Step 1: Press the Windows + R keyboard shortcut to open the Run dialog box.
Step 2: Type %appdata%\Microsoft\Teams in the box and hit Enter.
Step 3: In the File Explorer window that opens, select all the files and folders and click the trash icon at the top to delete them.
Restart Teams after this and try using it again.
6. Repair or Reset the Teams App
Windows 10 and Windows 11 allow you to repair malfunctioning apps on your PC. You can try using this feature to fix any generic issues with the Teams app that may be causing the ‘Something went wrong’ error message.
Step 1: Press the Windows key + S keyboard shortcut to open the search menu.
Step 2: Type Microsoft Teams in the search box and select App settings from the right pane.
Step 3: Scroll down to the Reset section and click the Repair button.
If the issue persists even after attempting a repair, you can click the Reset button to reset the app from the same menu. This will delete all the app data and reset the app to its default settings, effectively resolving any issues caused by corrupt data or misconfigured settings.
7. Update the Teams App
Have you disabled automatic app updates on your PC? If so, you could be using an outdated version of the Teams app, which can lead to all kinds of issues, including this one.
In the Microsoft Teams app, click the menu icon in the top-right corner and select ‘Update and restart Teams.’
Achieve More Together With Microsoft Teams
Fixing errors like ‘Something went wrong’ in Teams can be tricky without a clear indication of what’s going wrong. Going through the above fixes should help you eliminate the error quickly. Try them out, and let us know which works for you in the comments below.
Last updated on 17 April, 2023
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