How to Solve CD or DVD Drive Missing From My Computer Issue

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Sometimes your CD or DVD drive doesn’t show up in the My Computer section. You can’t use your CD/DVD drive in spite of actually having it on your computer. Also, sometimes it may happen that it shows up but is unable to play the files in CD/DVD.

Such problems in Windows aren’t that uncommon. This could arise due to many reasons. Some common reasons are:

  • Corrupted registry entry.
  • CD/DVD driver problem.
  • Installation and un-installation of  DVD recording programs.
  • Un-installation of Microsoft Digital Image.

This articles elaborates all the necessary steps you have to perform to solve the missing drive problem in Windows Vista, Windows 7 and Windows XP.

How to solve missing cd/dvd drive issue

You can solve this problem by using the in-built troubleshooter in Windows 7 or by tweaking your computer’s registry settings in Windows Vista and XP. Note that if you change or delete a wrong registry file then it might result in serious issues with your PC. Therefore it is highly advisable to backup your registry before starting the process.

If this solution doesn’t work then you have to uninstall your CD/DVD device driver and reinstall it. We’ll talk about that too.

Windows 7

If you don’t find CD or DVD drive on your Windows 7 computer then you can take help of “Playing and Burning CDs, DVDs, and Blu-ray Discs troubleshooter” to resolve the issue.

1. Click Start button

2. On search box, type Troubleshooting. Open the result.

3. On left click “View All”.

4. Click “Playing and Burning CDs, DVDs, and Blu-ray Discs”.

If this method doesn’t work,  it might be possible that the problem exists inside your computer’s hardware. You can make use of “Hardware and Devices troubleshooter”. It checks all the hardware issues and confirms that your CD/DVD drive is installed correctly or not.

1. Again click on “Start” button.

2. On search box, type Troubleshooting. Open the result.

3. Under “Hardware and Sound” setting, click “Configure a device”. If prompted for confirmation click “Yes”.

4. Now reboot your computer and check for drive by clicking on Start button and then “Computer”. If the drive is listed then your problem is solved.

Windows Vista

1. Press “Start” button.

2. In search box enter “regedit”. Click on the result “regedit.exe”.


3. If prompted for a confirmation, click “Allow. It will open the Registry Editor.

4. In registry editor you have to locate a registry key by expanding directories on left pane. Go to


5. Click on folder named “{4D36E965-E325-11CE-BFC1-08002BE10318}”.

6 In the right pane, right click on “Upper filters” and select delete from the context menu. If asked to confirm the deletion, click “Yes”.

registry editor

Note If you see a registry entry “UpperFilters.bak” then don’t delete it.

7. If you don’t find any UpperFilters entry then there should be LowerFilters entry. Right click on it and delete it. If asked to confirm the deletion, click “Yes”.

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8. Exit Registry editor and reboot your computer. This should resolve the issue and your CD drive icon should now show up.

Windows XP

1. Click Start. Click Run.

2. In the Run box, type regedit and click OK.

run box

3. In registry editor, go to


4. Click on {4D36E965-E325-11CE-BFC1-08002BE10318} .

5. On the right pane, right click on UpperFilters and select delete from the context menu. If asked to confirm the deletion, click “Yes”.

6. If you don’t find UpperFilters registry entry then there should be LowerFilters registry entry. Right click on it and select delete from the menu. If asked to confirm the deletion, click “Yes”.

7. Exit Registry editor and reboot your computer.

If the above steps don’t work and drive still doesn’t show up

You have to remove and reinstall the device drivers for the drive. Here I am explaining the process for Windows Vista and Windows XP. Process for Windows 7 is almost same as Windows Vista.

Windows Vista and Windows 7

1. Click Start button

2. Type Device manager in the search box. Click on the result.


3. On device manager, expand “DVD/CD-ROM drives”. Right-click the CD and DVD devices, and then click “Uninstall”.


4. Reboot your PC.

5. The drivers will be automatically installed after your PC restarts.

Windows XP

1. Go to Start > Control Panel.

2. Click System and Maintenance > System.

3. Open the Hardware tab, click “Device Manager”.

device-manager xp

4. Expand DVD/CD-ROM drives, right-click the CD and DVD device, and then select Uninstall.

device-manager1 xp

5. Reboot your PC. All the drivers will be automatically reinstalled after restart.

By applying the above mentioned steps, you can troubleshoot your missing drive problem. If still you are unable to solve the issue then you could take help of Microsoft Customer Support Services Web site.

Let us know if you had this problem ever, and whether you tried these steps to resolve the issue.

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Show archived comments (20)

Archived Comments

  1. Henrygar says:

    It Solved My Problem!!!

  2. didntwork says:

    I tried your suggestions, rebooted now I don’t see them at all.

  3. didntwork says:

    I now see the DVD & CD-Roms but they are colored yellow with an explanation mark

  4. JolieC says:

    Thanks so much – that was exactly the help I needed!

  5. Neel says:

    Both are not worked for me as I’m not able to see the entries in the registry as well as I’m not able to see CD/DVD rom drive in Device manager

    • Gail says:

      Me neither. It USED to be here! Have no idea what went wrong for me… frustrating.

  6. Minivans says:

    Thanks for this! Worked perfectly! (:

  7. lalith says:

    Awesome man you made my day
    thanks a tonn!

  8. joeysully says:

    didnt work for me. did all of the above two or three times. nothing! DVD shows it is reading the disc to 368MB out of 4.7GB, but can’t display or anything else with files. CD now says disc is not there when disc is loaded. when I right click on DVD from My Computer, I get a “burn desktop.ini” message. ans I have uninstalled these two items so often that they must be getting dizzy with the on-again/off-again.

  9. ad m says:

    thank you soooooooooooooo much been trying for ages
    the prob i had was i deleted the regedit thing
    i went to device manager and dvd/cd rom wasnt there
    i tried so many sites then i come here tried the first step of troubleshooting and happy days it works thanks sooo much

  10. reinstaling worked ty this helps allot

  11. vikram says:

    i have windows 8 my dvd rom is dissapear plz slove this problem plz plz plz sir or any one plz

  12. Sergio says:

    Thanks, man. You saved me! I tried the Windows 7 guide.

  13. paul says:

    Done exactly as it says, but also uninstalled and installed hardware to make sure….solved. Great advice and pity I didn’t find before looking for drivers and codex! Thank You

  14. Syd says:

    I opened my CPU and followed the two umbilical wires from the DVD box. One ended at a point where it was plugged in. The other was hanging, unplugged right next to the female plug. I plugged it in and fired up my PC and my dvd instantly kicked in for a fresh install.

    The damn monkeys at the PC repair shop did not plug it in.

  15. memo says:

    I have the Same problem but i don’t see any upper filters or lower filters

  16. as says:

    this is not working

  17. khyzer says:

    please help me there is no uper and lower filters both are not there what can i do???…if i want to install window again… it also do nothing…and the dvd drive also blinks…