Try Basic Fixes
- Disconnect and reconnect the mouse: Unplug your mouse cable or wireless adapter from your computer and reconnect it to a different port. If you’re using a USB hub, try connecting your mouse directly and see if it works. If it’s a Bluetooth mouse, unpair the device from Windows and pair it again.
- Check your mouse: Low mouse batteries can also cause inconsistent scrolling and tracking problems. Try replacing the batteries or charging your mouse and see if that helps. While at it, clean your mouse and ensure that dirt is not clogging the mouse wheel.
- Install pending Windows updates: Microsoft regularly releases updates for Windows 10 and Windows 11 to address known bugs and improve system stability. Hence, it’s a good idea to install them.
Fix 1: Modify Mouse Scrolling Settings
The Settings app lets you modify mouse settings such as the primary button, pointer speed, scrolling preferences, and more. You can go through these settings to ensure your mouse isn’t configured to scroll on inactive windows and adjust the scrolling speed to your liking.
Step 1: Press the Windows key + I to open the Settings app and head to Bluetooth & devices > Mouse.
Step 2: Under the Scrolling section, use the drop-down menu next to Roll the mouse wheel to scroll and select your preferred option. Then, use the slider to adjust the scrolling speed.
Step 3: Disable the switch next to Scroll inactive windows when hovering over them.
Fix 2: Run Hardware and Devices Troubleshooter
The hardware and devices troubleshooter on Windows can automatically scan your external devices for problems and apply appropriate fixes. This tool can also help fix abnormal mouse scrolling on Windows.
To run the hardware and devices troubleshooter on Windows:
Step 1: Press the Windows key + R to open the Run dialog box. Type msdt.exe -id DeviceDiagnostic in the box and press Enter.
Step 2: Click Next and follow the on-screen prompts to run the troubleshooter.
Fix 3: Update Mouse Drivers
A mouse driver governs how your mouse interacts with your computer. The mouse drivers on your PC might be malfunctioning and causing your mouse to scroll automatically. You can update the existing mouse drivers to check if that improves the situation.
Step 1: Right-click on the Start icon and select Device Manager from the list.
Step 2: Expand Mice and other pointing devices, right-click on your mouse, and select the Update driver option.
From there, follow the on-screen prompts to update the mouse drivers. If the issue remains even after that, the mouse driver may be corrupt or damaged. In that case, you’ll need to uninstall the problematic driver and restart your PC. Windows will need to install the mouse driver and your mouse will function normally.
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Last updated on 18 July, 2024
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