11 Ways to Fix Android Phone Keeps Cutting Out During Calls

Is there anything more annoying than your Android phone that keeps cutting out during calls? Fortunately, these are rare events, and the sound usually cuts out only for a few seconds. However, some users may experience more severe issues where the sound cuts out for tens of seconds. If you’re looking for a solution to fix this issue, you are in the right place.

Android Phone Keeps Cutting Out During Calls

In this article, we want to show you a few tried and tested troubleshooting methods to put the issue at rest. Issues with phone calls are pretty normal on a smartphone, so don’t worry – you can fix the problem easily. But first, let us understand where this issue stems from.

Why Are Android Phone Calls Breaking Up

If your signal is weak, your terminal may randomly cut out during phone calls. If you’re currently located in a remote place where there are hills or mountains, chances are you’re too far away from the nearest cell tower. Additionally, poor weather and cloudy skies may negatively affect signal strength.

If there’s a lot of metal and steel in the building you’re living in, that could deflect or block the signal. However, running outdated Android versions, a faulty SIM card, or various hardware issues could also trigger similar problems.

How to Fix Voice Cutting Out When Talking on Phone

Here are eleven methods you can use if your Android phone keeps cutting out during calls. Let’s begin with removing and re-inserting the SIM card.

1. Re-Insert SIM Card

Turn off your device and remove the SIM card. Restart your phone without the SIM card inserted. Then, wait for two minutes and turn off the terminal. Insert the SIM card, and check if the problem is gone.

reinsert SIM card

2. Use Wi-Fi Calling

Modern smartphones support Wi-Fi calling. If you have solid Wi-Fi coverage but a spotty cellular network, you can call your contacts over Wi-Fi. Your terminal will make voice calls via your Wi-Fi network instead of using your carrier’s network.

Step 1: Open the Settings app.

Step 2: Tap on Mobile Networks.

Step 3: Select the SIM card that you use for calls.

Step 4: Select Wi-Fi calling.

Step 5: Turn on the toggle for Wi-Fi calling.

3. Turn Off and Turn On Airplane Mode

Simply turning on the Airplane mode on your Android device and turning it back off after some seconds can fix the issue. It disconnects your device from the network and tries to establish a connection again. Therefore, you can possibly get rid of issues affecting your network previously.

Turn off Flight Mode

4. Check Network Connectivity

Ensure that there’s enough signal strength on your Android device. You can view the network bars on your status bar. If there’s just one bar or you don’t see any signal strength at all, there’s likely a network outage which you can wait until it is fixed.

If phone calls keep cutting out on your Android device despite your phone displaying good signal strength, you can move on to the next methods to fix the issue.

5. Move to an Area With Better Connectivity

As mentioned earlier, this problem mainly occurs due to the lack of usable network signals in your surroundings. You might be trying to place a call in an area with less network coverage, or the problem is localized due to the presence of network jammers – which may affect any incoming or outgoing cellular services on your Android device.

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Hence, make an attempt to check if the area is known for its lack of available network and wait until you get out of there.

6. Check With the Person at the Other End

Sometimes, it may not be the problem with your phone or network. Your Android phone may cut out the call if the other person faces a problem. Therefore, inform the person at the other end, and they may help you out.

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7. Restart Device

If a bug is affecting the calling service, restarting your Android device can help. Shutting down your phone closes all the running elements – including the bug. Once it turns back on, it is unlikely that the bug will pop up on a fresh session.

Almost all Android devices show up the power on/off menu as you long-press the power button. You can use the Reboot option to restart your device.

8. Update Device

If several users find that their Android keeps cutting out during phone calls, the device manufacturer will take note of all the complaints. They will launch a software update to fix the issue. Hence, make sure you check for any available updates on your device.

Step 1: Open the Settings app.

Step 2: Tap on About device.

Step 3: Tap on Software Version.

Step 4: Ensure that the software version is up to date. If not, you will get an option to update the software.

9. Reset Network Settings

Resetting network settings can help erase any bugs that are affecting phone calls on your Android device. Therefore, doing so can also fix the problem. Here’s how you can do it.

Step 1: Open the Settings app.

Step 2: Select Additional Settings.

Step 3: Tap on ‘Back up and reset’.

Step 4: Tap on Reset phone.

Step 5: Select ‘Reset network settings’.

10. Contact Network Service Provider

If none of the above methods work, contact your network service provider. They will certainly assist you further regarding any network or SIM card issues on your end.

If you have any further questions, you can take a look at the FAQ section below.

FAQs on Android Phone Calls Keep Cutting Out

1. How do I switch to Bluetooth earphones during the call on my Android device?

You will be able to find an option to switch between speaker, earpiece, or Bluetooth headphones on your Android device.

2. Will VPN affect phone calls on my Android device?

A good quality VPN is not expected to affect phone calls on your device. However, you can try disabling the VPN if it improves call quality.

Make Clear Conversations

We hope this article helps you resolve the issue of your Android device cutting calls out. If issues persist, you can also take it up with your device manufacturer, and they can help fix hardware issues, if any, on your Android device.

Last updated on 04 November, 2023

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