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5 Ways to Contact Instagram to Get Support or Report a Problem

Quick Tips
  • You can shake your phone on the exact screen on Instagram where you face the issue.
  • On the Instagram web, you can select the More option in the sidebar and use the Report a Problem menu.
  • Go to Help > Support Requests to check the status of the request you raised on Instagram.

Method 1: Shake Your Phone to Report a Problem on Instagram

Using this option, you can shake your phone wherever you see a problem on Instagram and report it. This is helpful if you have trouble describing the problem.

Step 1: In the Instagram app, tap the menu button in the Profile tab. Tap on Settings.

Step 2: Tap on Help > Report a Problem.

Step 3: Turn on Shake phone to report a problem > Go back and shake phone.

Step 4: Shake your phone where the issue is occurring. Now, tap on Report a Problem.

Step 5: Describe the issue. You can upload more images using the Upload option and tap on Send.

Method 2: Report Problem Without Shaking the Device

Step 1: In the Instagram app, tap on the menu button in the Profile tab > Settings.

Step 2: Tap on Help > Report a Problem.

Step 3: Select Report a Problem Without Shaking.

Step 4: Tap on Include and continue to add logs to help Instagram understand the problem better.

Step 5: Explain the problem in brief and tap on Send.

Also Read: How to fix the ‘We Limit How Often You Can Do Certain Things on Instagram’ error

Method 3: Report a Problem on Instagram Through Mobile Browser

In your profile tab, tap on the settings (gear) icon. Select Report a problem, enter the details, and hit Send report.

Method 4: Report a Problem on Instagram Using a PC

Step 1: Open Instagram on any web browser and click the hamburger menu from the left sidebar.

Note: If you can’t spot it, expand the window.

tap the hamburger menu on the sidebar

Step 2: Choose Report a problem. Mention the issues, add any files, and hit Send Report.

click report a problem side

Method 5: Contact Instagram With Email or Phone Number

Here’s the official email ID and phone number if you prefer contacting Instagram outside of the app.

How to Check if Instagram Responds to Your Problem

Here’s how to check the progress on the issue you reported to Instagram.

Step 1: Open the Instagram app > tap profile > tap the hamburger menu.

Step 2: Choose Settings > Help.

Step 3: Tap Support Requests > Reports.

Here, you can see all the reports you have made including the one for posts and their status.

Also Read: How to fix Instagram story not uploading on iPhone and Android

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Last updated on 16 July, 2024

3 Comments

  1. Hello

    I don’t know if you will be able to help me BUT my Instagram was hacked and I have being trying to get in touch with Instagram. I said my Instagram was hacked and they would send me a code to my email address but it never shows up and its being 4 days now and still nothing

  2. Hello

    My phone was hacked, and then my social media accounts and email accounts had their passwords, emails and settings changed. I have tried EVERYTHING to get them back, but since everything has changed since I opened the account, I cannot get codes, etc. PLEASE!!! I need someone to get back to me. I am a paying customer of META, and I need this to be resolved.

    I hope to hear from someone shortly!
    Thank you,
    Peter

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