Method 1: Shake Your Phone to Report a Problem on Instagram
Using this option, you can shake your phone wherever you see a problem on Instagram and report it. This is helpful if you have trouble describing the problem.
Step 1: In the Instagram app, tap the menu button in the Profile tab. Tap on Settings.
Step 2: Tap on Help > Report a Problem.



Step 3: Turn on Shake phone to report a problem > Go back and shake phone.
Step 4: Shake your phone where the issue is occurring. Now, tap on Report a Problem.
Step 5: Describe the issue. You can upload more images using the Upload option and tap on Send.



Method 2: Report Problem Without Shaking the Device
Step 1: In the Instagram app, tap on the menu button in the Profile tab > Settings.
Step 2: Tap on Help > Report a Problem.



Step 3: Select Report a Problem Without Shaking.
Step 4: Tap on Include and continue to add logs to help Instagram understand the problem better.
Step 5: Explain the problem in brief and tap on Send.



Also Read: How to fix the ‘We Limit How Often You Can Do Certain Things on Instagram’ error
Method 3: Report a Problem on Instagram Through Mobile Browser
In your profile tab, tap on the settings (gear) icon. Select Report a problem, enter the details, and hit Send report.



Method 4: Report a Problem on Instagram Using a PC
Step 1: Open Instagram on any web browser and click the hamburger menu from the left sidebar.
Note: If you can’t spot it, expand the window.

Step 2: Choose Report a problem. Mention the issues, add any files, and hit Send Report.

Method 5: Contact Instagram With Email or Phone Number
Here’s the official email ID and phone number if you prefer contacting Instagram outside of the app.
- Phone number: 650-543-4800 or 650-308-7300.
- E-mail: support@instagram.com
How to Check if Instagram Responds to Your Problem
Here’s how to check the progress on the issue you reported to Instagram.
Step 1: Open the Instagram app > tap profile > tap the hamburger menu.
Step 2: Choose Settings > Help.



Step 3: Tap Support Requests > Reports.
Here, you can see all the reports you have made including the one for posts and their status.


Also Read: How to fix Instagram story not uploading on iPhone and Android
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Last updated on 16 July, 2024
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hi, can you see me here and can let me know how can we proceed further
Hello
I don’t know if you will be able to help me BUT my Instagram was hacked and I have being trying to get in touch with Instagram. I said my Instagram was hacked and they would send me a code to my email address but it never shows up and its being 4 days now and still nothing
Hello
My phone was hacked, and then my social media accounts and email accounts had their passwords, emails and settings changed. I have tried EVERYTHING to get them back, but since everything has changed since I opened the account, I cannot get codes, etc. PLEASE!!! I need someone to get back to me. I am a paying customer of META, and I need this to be resolved.
I hope to hear from someone shortly!
Thank you,
Peter