Google Chrome offers a seamless browsing experience without complicating things. However, it is prone to occasional errors and hiccups like any other browser. One such common issue is when Google Chrome fails to load web pages and shows a ‘Your connection was interrupted’ error instead.
As you can probably already guess, the error indicates an issue with your network connection. And that can be baffling, especially if all other apps and services work without a problem. To help out, we’ve listed a few useful solutions that will help fix the error in no time.
1. Restart Your Router
Since the error refers to an inconsistent internet connection, you can start restarting your Wi-Fi router. It will only take a few minutes and help re-establish your internet connection.
If you continue to encounter the ‘Network connection interrupted. Check the upstream connection or contact your ISP to resolve the problem’ error in Chrome even after restarting the router, consider switching to another connection and trying again.
2. Flush DNS cache
A DNS cache is a temporary database stored on your PC that includes your recent visits to websites and domains. If this data has become corrupt, you may get the connection interrupted error in Google Chrome. You can try clearing the existing DNS cache to see if that helps.
Step 1: Right-click on the Start icon and select Terminal (Admin) from the list.
Step 2: In the console, type the command shown below and press Enter.
3. Reset the Internet Protocol
Internet Protocol (or TCP/IP) is a core component that helps Windows connect to the internet. Naturally, if there’s an issue with it, Chrome will have trouble loading web pages. To fix this, you can try resetting TCP/IP on Windows using these steps:
Step 1: Click the search icon on the taskbar, type in cmd, and click on Run as administrator.
Step 2: Run the following commands one by one and press Enter after each.
netsh winsock reset
netsh int ip reset
4. Delete Unwanted Networks
Another thing you can do to fix the ‘Your connection was interrupted’ error in Google Chrome is to delete any unwanted saved networks from your PC. This will prevent Windows from connecting to those networks and can help fix the problem.
Step 1: Press the Windows key + I keyboard shortcut to open the Settings app. Switch to the Network & internet tab and click on Wi-Fi.
Step 2: Click on Manage known networks.
Step 3: Click the Forget button next to a Wi-Fi network to remove it. Repeat this step to remove all the unwanted networks.
5. Run the Internet Connections Troubleshooter
If the issue remains even after removing unwanted networks, you can run the built-in internet connections troubleshooter on Windows. Here’s how you can go about it.
Step 1: Click the magnifying icon on the taskbar to access the search menu. Type in troubleshoot settings and select the first result that appears.
Step 2: Go to Other troubleshooters.
Step 3: Click the Run button next to Internet Connections and follow the on-screen prompts to run the troubleshooter.
6. Clear Browsing Data
Google Chrome, like any other browser, accumulates cache and cookies as you continue to use it. Sometimes, this cache data can overwhelm Chrome and disrupt browser processes. You can try purging the existing browsing data to see if that helps.
Step 1: Launch Chrome and press the Ctrl + Shift + Delete keyboard shortcut to open the Clear Browsing Data panel.
Step 2: Use the Time range option to select All time from the drop-down menu. Tick the checkboxes that read ‘Cookies and other site data’ and ‘Cached images and files.’ Then, click the Clear data button.
7. Disable Proxy Servers
Are you using a proxy server to mask your IP address or access blocked websites? That could cause problems with your network connection and result in such errors. Hence, it’s best to disable any proxy server on Windows if the above solutions don’t work.
Step 1: Press the Windows key + I to launch the Settings app. Switch to the Network & internet tab and select Proxy.
Step 2: Turn off any proxy settings from here.
8. Change the DNS Server
At times, using the ISP-provided DNS server could also result in the ‘Your connection was interrupted’ error in Chrome. If that’s the case, switching to a more reliable DNS server like Google’s will help.
Step 1: Press the Windows key + R keyboard shortcut to open the Run dialog box. Type in ncpa.cpl and hit Enter.
Step 2: A Network Connection window will appear. Right-click on your internet connection and select Properties.
Step 3: Double-click on the ‘Internet Protocol Version 4 (TCP/IPV4)’ option to open its Properties.
Step 4: Select Use the following DNS server addresses. In the text fields next to the Preferred DNS Server and the Alternate DNS Server, enter 126.96.36.199 and 188.8.131.52, respectively.
9. Update Network Adapters
If you’re facing similar connection issues in other apps and browsers as well, the network drivers on your PC may be outdated. In that case, updating the drivers should help.
Step 1: Click the search icon from the taskbar, type in device manager, and select the first result that appears.
Step 2: Find and expand the Network adapter. Right-click on the network driver and select Update driver. Then, follow the on-screen prompts to finish updating the driver.
10. Reset Google Chrome
If you’re still bothered by the connection issues in Chrome, you can consider resetting the browser. Note that this will remove all extensions, cache, and browser preferences.
Step 1: Open Google Chrome, type chrome://settings/reset in the address bar and press Enter. Then, click on ‘Restore settings to their original defaults.’
Step 2: Click the Reset settings button to confirm.
No More Interruption
Such connection issues with Chrome can lead to loss of unsaved work and unnecessary delays. Hopefully, one or more of the above tips has helped you fix the ‘Your connection was interrupted’ error in Google Chrome, and you’re at peace.
Last updated on 30 November, 2023
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