Although Android phones come with some of the must-have apps pre-installed, the real treasure lies within the Google Play Store. However, you are up for disappointment when Google Play Store throws a ‘no connection’ error even when your phone has active internet connectivity. Before you move to unorthodox methods like sideloading APK files on Android, read along to learn to fix the Google Play Store ‘no connection’ error.
You can access your favorite games and apps when the Play Store can’t connect to internet. The situation is even more confusing when the internet works fine on other installed apps except for the Play Store. Let’s troubleshoot the no connection error in Play Store once and for all.
1. Restart Phone
First, you’ll need to reboot your Android phone and try using the Play Store again. It’s a proven trick to troubleshoot common system app issues.
Step 1: Swipe down from the home screen and swipe down again to expand quick toggles.
Step 2: Tap the power button and select Restart to reboot the phone.
Launch the Play Store to check if you get the ‘no connection’ error.
2. Disable Wi-Fi and Use Mobile Data
A glitch on your home or office Wi-Fi network may prevent you from accessing the Play Store. You should temporarily disable the Wi-Fi on your phone and use the Play Store on mobile data only.
Step 1: Swipe down from the home screen and tap on the Internet.
Step 2: Disable Wi-Fi and make sure to enable mobile data.
3. Resync Your Google Account
You can sync your Google account again and access the Play Store without any problem.
Step 1: Open the Settings app on your Android and select ‘Passwords and accounts.’
Step 2: Select your Google account.
Step 3: Tap Account Sync. Tap the three vertical dots menu at the top-right corner and select Sync now.
If the issues persist, remove your Google account and sign back in using the same login details.
4. Disable VPN
When you connect to an active VPN network, it changes the IP address on your device to hide your identity. When the phone detects an unusual IP location, it may prevent you from accessing apps like the Play Store. You might have to disable VPN and try again.
5. Force Stop Google Play Services
The Play Store is closely tied to Google Play Services on your phone. You can force-stop it and try running the app again.
Step 1: Open Settings and select Apps.
Step 2: Tap ‘See all apps.’
Step 3: Search for Google Play Services, select it, and tap Force stop.
6. Give Data Permission to Google Play Services
If Google Play Services don’t have relevant data permissions, you may face connectivity issues in the app.
Step 1: Open Google Play Services in Android settings (check the steps above).
Step 2: Tap ‘Mobile data and Wi-Fi.’
Step 3: Enable the toggles next to Background data and Unrestricted data usage from the following menu.
7. Clear Google Play Services Cache
Corrupt Google Play services cache can also lead to a buggy Google Play Store experience on your phone. It’s time to clear the app cache.
Step 1: Head to Google Play Services in Android settings (refer to the steps above).
Step 2: Select ‘Storage and cache’ and tap Clear cache.
8. Reset Network Settings
Incorrect network settings on your Android phone can cause issues with the Play Store. You should reset network settings and try your luck again.
Step 1: Open the Settings app on Android, scroll down to select System, and tap Reset options
Step 3: Select ‘Reset Bluetooth and Wi-Fi,’ tap ‘Reset mobile network settings,’ and tap Reset to confirm your decision.
9. Check the Date and Time on Android
Incorrect date and time on your Android phone can interfere with default apps.
Step 1: Open the Settings app and head to System (check the steps above).
Step 2: Select Date and time.
Step 3: Pick a relevant time zone or turn on the toggle next to Set it automatically.
10. Update Android OS
An outdated Android version can be the reason behind Play Store misbehaving on your phone. You can check and install the latest available Android software version for your phone.
Step 1: Open the Settings app on Android and select System.
Step 2: Tap System update and install the latest OS on your phone. Note that some Android phones have System Update nested under different sub-section.
Tip: Update the Play Store
After you troubleshoot the ‘no connection’ error in the Play Store, update it to the latest version using the steps below.
Step 1: Launch the Play Store and tap on your profile picture at the top and select Settings.
Step 2: Expand About and tap ‘Update Play Store’ to install the newest build.
Unlock the Full Potential of Android
Google Play Store is the heart and soul of the Android experience. The app throwing a ‘no connection’ error can spoil your mood in no time. Which trick did the job for you? Share your findings in the comments below.
Last updated on 21 August, 2023
The above article may contain affiliate links which help support Guiding Tech. However, it does not affect our editorial integrity. The content remains unbiased and authentic.