6 Ways to Fix Failed to Load Web Page Error in Steam for Windows

Quick Tips

• Ensure Steam servers are not experiencing a widespread outage, and try restarting the app to fix any temporary issues.
• Clear Steam’s browser data and flush the DNS cache to see if that helps.
• If nothing else works, consider uninstalling and reinstalling Steam on your PC.

Fix 1: Terminate Steam Processes and Reopen the App

The “Failed to load web page” error in Steam can occur if one of the app processes is experiencing issues. You can try ending all the Steam processes and reopening the app to fix the issue.

Press the Ctrl + Shift + Escape keyboard shortcut to open the Task Manager. On the Processes tab, right-click on Steam and select End task.

Reopen the Steam app and see if it loads fine.

Fix 2: Allow Steam Through Firewall

Another reason why Steam may not load pages is if the Windows Firewall is blocking its connection to the internet. To fix this, you will need to allow Steam to run through the Windows Firewall by following the steps below.

Step 1: Press the Windows + S keyboard shortcut to open Windows search menu. Type in allow an app through Windows Firewall and press Enter.

Step 2: Click the Change settings button.

Step 3: Locate Steam on the list and select the Private and Public checkboxes next to it. Then, click OK.

Fix 3: Delete Steam Browser Data

Outdated or corrupt cache and cookies in the Steam’s built-in browser could also lead to the “Failed to load web page” error. If that’s the case, clearing the Steam browser data should help. Here’s how to do that.

Step 1: Open Steam on your PC. Click the Steam menu in the top left corner and select Settings.

Step 2: Select the In Game tab from the left pane and click the Delete button next to “Delete Web Browser Data.”

Fix 4: Flush DNS Cache

DNS (or Domain Name System) cache on your PC shortens the time it takes to fetch the IP address of a particular URL, effectively improving the page loading experience. However, if the DNS cache becomes old or corrupt, it might cause issues. To fix this, you will need to flush the DNS cache on Windows.

Step 1: Right-click on the Start icon and select Terminal (Admin) from the list.

Step 2: Type ipconfig /flushdns in the console and hit Enter.

Restart your PC after this and check if Steam still shows the error.

Fix 5: Change the DNS Server

Steam may be unable to load web pages if you use the default DNS server that your internet service provides. To overrule this possibility, try switching to a different DNS server on Windows and see if that helps.

Step 1: Press the Windows + R keyboard shortcut to open the Run dialog box. In the Open field, type ncpa.cpl, and press Enter.

Step 2: In the Network Connections window, right-click on your internet connection and select Properties.

Step 3: Double-click the Internet Protocol Version 4 (TCP/IPv4) option.

Step 4: Select the Use the following DNS server addresses option. In the text fields next to the Preferred DNS Server and the Alternate DNS Server, enter 8.8.8.8 in the Preferred DNS server and 8.8.4.4 in the Alternate DNS server sections.

Step 5: Tick the Validate settings upon exit checkbox and click OK.

Fix 6: Reinstall Steam

Lastly, if none of the above fixes work, consider uninstalling Steam and reinstalling it. This should clear any problematic app data and get Steam running again.

Step 1: Right-click on the Start icon and select Installed apps from the list.

Step 2: Locate the Steam app on the list, click the three-dot menu icon next to it, and select Uninstall.

After completing the above steps, download and install the Steam app again. Following this, you should not see any errors.