8 Ways to Fix Snapchat Sound Not Working on App

With millions of users, you’re likely to find your friends on Snapchat. And once you add each other, the inevitable exchange of Snaps and Stories is a must. However, what happens when you open the Story but cannot hear any sound? If this has also happened to you, fear not, as we look at 8 ways to fix the Snapchat sound not working issue.

How to Fix Snapchat Sound Not Working On Android and iPhone

To hear any sound on your device, you must ensure the volume has been turned up to the max. Additionally, if you’re recording audio using Snapchat, Microphone permission is necessary. You can also disconnect Bluetooth to ensure Snapchat is using your device’s speakers and mic.

If there’s still no sound on Snapchat video or Story, restarting and reinstalling Snapchat is the way to go. Don’t worry. Here’s a step-by-step process to fix the issue.

1. Double-Check if the Snap or Story Has Sound

Before we start the fixes, we recommend checking if the Snap or Story you’re viewing has sound. To do this, you can try playing it on a different device or use the Snapchat web app on your desktop to see if you can hear the sound. Once confirmed, you can then troubleshoot the no sound on Snapchat video or Story issue.

2. Check Device Volume

If your device’s volume is on mute or set too low, it can be one of the reasons why Snapchat is muting your videos. To check if this is the case, double-check the volume settings on your Android and iPhone and ensure the volume is set to maximum. Here’s how.

On iPhone

Step 1: From the top-right corner of your screen, pull down to open Control Center.

Step 2: Here, use your finger and set the volume bar to maximum.

Check Volume Levels on iPhone

Additionally, make sure to turn off silent mode on your iPhone. Now, open the Snapchat app and try playing the Story or Snap again.

On Android

Step 1: Open Settings and tap on ‘Sound and vibration’.

Step 2: Here, first, ensure the sound profile has been set to Sound.

Step 3: Then, tap on Volume.

Check Volume on Android

Step 4: Set all volume controls to maximum.

Set full volume on Android

Now, open Snapchat and check if the audio is working as expected. If you still cannot hear the sound, move on to the next fix.

3. Check Snapchat App Permissions

If Snapchat does not have adequate permissions, like microphone access, it might lead to issues like Snapchat not recording audio. In this case, you can check and see if all the relevant permissions have been granted.

To do this, open the Settings menu on your phone and check the app settings. Follow the below steps to do it.

On iPhone

Step 1: Open Settings and tap on Snapchat.

Step 2: Ensure the toggle for the Microphone is on.

Step 3: Then, check and enable the toggle for other relevant permissions.

Check Snapchat Permission on iPhone

Once done, open Snapchat again and try recording something to see if the issue of Snapchat audio not working when recording is fixed.

On Android

Step 1: Open Settings and tap on Apps.

Step 2: Scroll down and tap on Snapchat.

Open Android App Settings

Step 3: Here, tap on Permissions.

Step 4: First, ensure Microphone permission is enabled.

Step 5: Then tap on the options below Not allowed.

Check Snapchat Permission on Android

Step 6: Here, tap on Allow.

Allow Permission on Android

Repeat this for all the other permissions and ensure Snapchat has access to all the required permissions on your Android device.

4. Force Close and Restart Snapchat

Forcing the Snapchat app to close will also close all the subsequent app functions. Once you reopen the app, these features and functions will reload. So, if the issue of Snapchat not recording audio or playing sound is due to a temporary bug or glitch, restarting the app should resolve it. Here’s how to do it.

On iPhone

Step 1: Either double-press the Home button or swipe up from the bottom of the screen to open all background apps.

Step 2: Now, go to Snapchat and swipe the app up to clear it from your screen.

Force Stop Snapchat on iPhone

Once the app closes, tap on the Snapchat app icon to reopen it. Now, open a Snap and see if you can hear the audio.

On Android

Step 1: Tap on the Recent icon to open background apps.

Step 2: Hold and swipe up on the Snapchat app.

Force Stop Snapchat on Android

Tap on Snapchat’s app icon to reopen the app. Then, check and see if Snapchat sound is working as expected. If not, continue to the next fix.

5. Turn Off Bluetooth

If your device’s Bluetooth is on, it will try to look for other nearby Bluetooth devices to connect to actively. And if your device connects to a Bluetooth device, it will reroute the audio through it. This might cause issues when recording or playing audio using the Snapchat app.

To prevent this from happening, turn off Bluetooth on your mobile device. Here’s how to do it.

On iPhone

Step 1: Open Settings and tap on Bluetooth.

Step 2: Here, turn off the Bluetooth toggle.

Turn Off Bluetooth on iPhone

Now, open Snapchat and see if the sound is working or recording as expected.

On Android

Step 1: Swipe down from the top of your screen to open Quick Settings.

Step 2: Here, ensure the Bluetooth icon is turned off.

Turn Off Bluetooth on Android

Then, go to Snapchat and try recording audio again. If the issue persists, move on to the next troubleshooting method.

Also Read: How to customize and use Quick Settings menu on Android

6. Clear Cache for Snapchat

Like websites, apps also use cache to decrease loading time. However, as time passes, this cache keeps increasing in size. This might slow down the app and even affect its functions. Additionally, if this cache gets corrupted, it can cause issues like sound not working on Snapchat.

When this happens, clear the cache for Snapchat and see if this fixes the issue. If not, continue to the next fix.

7. Reinstall Snapchat

Uninstalling Snapchat will allow you to get rid of all app settings and data. So, if a setting or function prevents Snapchat from working properly, it will be deleted from your device. Now, reinstall the app. This may resolve the sound not working on Snapchat issue. Here’s how to do it.

On iPhone

Step 1: Long-press on the Snapchat app.

Step 2: Here, tap on Remove App.

Step 3: Then, tap on Delete App.

If prompted, tap on Delete to confirm.

Uninstall Snapchat on iPhone

Step 4: Now, go to App Store and reinstall Snapchat.

On Android

Step 1: Open Settings and tap on Apps.

Step 2: Scroll down and tap on Snapchat.

Open Android App Settings

Step 3: Here, tap on Uninstall.

Step 4: Tap on OK. Then, wait for Snapchat to uninstall.

Uninstall Snapchat on Android

Step 5: Now, go to Google Play Store and reinstall Snapchat.

Then, open Snapchat, log in again, and try to open a Story or Snap to check if the sound is working as expected.

Also Read: How to remove your saved Snapchat account

8. Contact Snapchat Support

Snapchat also has a support page where users can report their issues. So, if you’re still facing the issue of no sound on Snapchat videos or Stories, use the Contact Us option to report this issue. Here’s how to do it.

Step 1: Open the Snapchat mobile app.

Step 2: Tap on your profile icon in the top left corner.

Step 3: Tap on the cogwheel icon.

Open Snapchat Settings

Step 4: Scroll down to the Support section and tap on ‘I Need Help’.

Step 5: Then, tap on Contact Us.

Contact Snapchat Support 1

Here, fill out the support form and describe your issue in as much detail as possible. After submitting the form, wait for Snapchat’s support executives to contact you.

FAQs on Snapchat Muting Videos or Stories

1. Can you watch Snapchat Stories using a web browser?

Yes. Simply open the Snapchat website on any browser to play Stories on your desktop.

2. Can audio on Snapchat be unavailable due to regional restrictions?

Yes, for certain countries, if the music has copyright restrictions applicable, Snapchat might be unable to play it. This can also cause the Snapchat sound not working issue. To ensure this is not the case, you can use a VPN and, once connected to a different country, play the Story again.

Fix Snapchat Sound Issues

Not hearing sound when playing Stories or viewing Snaps is a bummer. So, we hope this article helped you fix the issue of Snapchat sound not working. Do let us know in the comment section which method worked for you!

Last updated on 09 August, 2023

The above article may contain affiliate links which help support Guiding Tech. However, it does not affect our editorial integrity. The content remains unbiased and authentic.