Samsung’s smart TV lineup is powered by Tizen OS, and it comes with a built-in store that houses all the popular apps like Netflix, YouTube, Disney+, Prime Video, and more. You can install as many apps as you want on your Samsung TV, but you are up for a surprise when apps stop working or loading out of nowhere. Here are the best ways to fix Samsung TV not opening apps.
Your weekend plans will get ruined when apps stop working on your Samsung TV. You can temporarily switch to a mobile, tablet, or desktop to stream your favorite TV show or movie, but nothing beats an immersive experience of a giant TV. Let’s start our troubleshooting journey.
1. Restart Samsung TV
You should power reset the Samsung TV and try loading the apps again. You can turn off the power switch, wait for some time, and plug the Samsung TV back in.
2. Check the Network Connection
If your Samsung TV has Wi-Fi issues, some apps may not load or work as expected. After all, you need an active internet connection to load the home feed on Netflix, YouTube, or Peacock TV.
3. Confirm Server-Side Issue
Do you face issues with a specific app on Samsung TV? If the app servers are down or facing an outage, it may not load or work properly. You can visit Downdetector and search for the affected service.
You can check user comments complaining about the same. You must wait for the company to troubleshoot server-side issues and try after some time.
4. Disable VPN
Some apps may not work as expected on a VPN connection. Most applications have region restrictions, and you can’t access them from another area. You need to disable the VPN network on your Samsung TV and try your luck with the installed apps.
5. Clear App Cache
Like mobile and tablet apps, Samsung TV apps also collect cache in the background to improve the loading time and overall app performance. When an app collects a corrupt cache, you may face issues with opening or loading it.
Step 1: Open Samsung TV Home and slide left to Settings.
Step 2: Launch Device Care.
Step 3: Select Manage Storage.
Step 4: Open the details of an affected app.
Step 5: Select Clear Cache and Clear Data from the following menu.
Repeat the same for all the affected apps, and you are good to go.
6. Run Device Care
Tizen OS has a built-in Device Care tool to troubleshoot pictures, sound, power, network, and more. You can run it using the steps below.
Step 1: Head to Device Care in Samsung TV Settings (check the steps above).
Step 2: Select ‘Start Device Care’ and let the system troubleshoot the problem.
7. Reset Network Settings
You can reset network settings and try opening affected apps.
Step 1: Open Samsung TV Home, slide left to Settings and open All settings.
Step 2: Scroll to General and choose Network.
Step 3: Select Reset Network and confirm the same.
It restores the network settings to the factory defaults. You need to connect to a Wi-Fi network again. If you are confused, read our separate post to establish a wireless network on your Samsung TV.
8. Check Samsung TV Storage
If your Samsung TV runs low on-device storage, the installed apps may not load or work properly. Clearing the app cache is one of the effective ways free up space on a smart TV. If you still have less space, delete unnecessary applications and games using the steps below.
Step 1: Open the Manage Storage menu in Device Care (check the steps above). Check the available storage at the top.
Step 2: Click the checkmark above an app and select Delete in the top-right corner.
Repeat the same for all the irrelevant apps, and you are good to go.
9. Reinstall the App
You can reinstall the affected app and try again. You can use the steps above to delete an app on your Samsung TV. After you remove the app, open the Apps menu on Samsung TV Home. Search and download apps and sign in with your account details.
10. Update System OS
Outdated Tizen OS build can be the main factor affecting app operations on Samsung TV. Let’s install the latest software on Samsung TV.
Step 1: Go to the Samsung TV settings (check the steps above).
Step 2: Scroll to Support and select Software Update to install the latest build.
Access Your Samsung TV Apps
Samsung TV apps not responding or crashing is never an ideal situation to be in. Before you reset the TV and set up everything from scratch, use the steps above to fix the problem in a few minutes.
Last updated on 16 August, 2023
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