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5 Ways to Fix ‘We Can’t Create a Recovery Drive’ Error in Windows 11

Quick Fixes
  • Right-click the connected USB drive to format it in the FAT32 file system.
  • Disable the Hyper-V Windows service under Optional features > More Windows features.

Basic Fixes

  • Close and restart the Recovery Drive app: Launch the Task Manager app by pressing Ctrl + Shift + Esc. Right-click Recovery Media Creator and select End task. Retry to create the recovery drive.
  • Replug or change the USB drive: Plug out the connected USB drive and insert it into a different port. Alternatively, use a different USB drive (at least 8GB in size) to create a Windows 11 recovery drive.
  • Copy and delete files on USB: Copy a random file on the USB drive, delete it, and retry creating the recovery drive.

Fix 1: Format the USB Drive in FAT32 Format

Windows Recovery Drive app requires a USB drive with a FAT32 file system to create a recovery disk. If your USB drive has an NTFS file system, format it to fix the “can’t create a recovery drive” error.

Note: Ensure backing up your USB data, as formatting will erase all its contents.

Step 1: Connect your USB drive, open the File Explorer app (press the Windows + E keys), and right-click the USB drive to Format it.

1 Windows File Explorer

Step 2: Select FAT32 from the File system drop-down menu and click Start.

2 Format the USB drive

Step 3: Click OK to confirm your action.

3 confirm formatting USB

Fix 2: Delete Previous Windows Installation Files

If you have kept old system files while updating Windows, it can interfere with the recovery drive creation. Launch the Disk Cleanup utility to delete previous Windows installation files.

Step 1: Type cleanmgr in the Windows search menu and click Disk Cleanup to launch it.

4 launch Disk cleanup

Step 2: Select the Windows installation drive and click OK.

5 pick Windows partition

Step 3: Next, click Clean up system files and approve the UAC prompt.

6 clean up system files

Step 4: Select Previous Windows installation(s) and click OK. Wait for the utility to clean up selected files and re-create the recovery drive.

7 remove old Windows files

Fix 3: Turn off Hyper-V

Disabling Windows Hyper-V is another nifty trick to resolve the “We can’t create a recovery driver” error. Configure Windows Optional features to turn it off.

Step 1: Press the Windows key and search Optional features to open the system setting.

8 open optional Windows features

Step 2: Scroll to the bottom and click More Windows features.

9 Run more Windows features

Step 3: Uncheck Hyper-V in the popup and click OK to save changes. Click Restart Now when prompted to apply changes and retry creating a recovery drive.

10 disable Hyper V

Fix 4: Repair Corrupt System Files With SFC and DISM

If system files are missing or Windows components are damaged, one or more system apps (e.g., Recovery Drive) can fail to launch or work properly. Running the SFC and DISM scans should repair it.

Step 1: Press the Windows key, search cmd, and click Run as administrator.

11 run cmd as admin

Step 2: Copy-paste the following command and press Enter:

SFC /scannow
12 run SFC scan

Step 3: Next, execute the below commands sequentially and restart your Windows 11 PC.

DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
13 run DISM scan

Fix 5: Disable Microsoft Services Temporarily

Certain Microsoft virtualization services are known to create recovery drive issues on Windows 11. Disabling them manually should restore normalcy.

Step 1: Press the Windows + R keys simultaneously to open the Run dialog, type msconfig, and hit Enter.

14 launch services configuration

Step 2: Click the Services tab and uncheck Application Virtualization Services Agent, Application Virtualization Client, and Client Virtualization Handler.

Step 3: Click Apply to save changes and reboot the PC.

15 expand the Services tab

Note: Once you successfully create the recovery drive after disabling the listed services, re-enable them to avoid encountering other Microsoft errors.

Alternative: Use Windows Media Creation Tool to Create a Bootable Flash Drive

If you fail to create a recovery drive, you can utilize the Windows Media Creation tool to create a bootable flash drive instead.

Step 1: Access the Windows 11 download page and click Download Now to download the Windows 11 Media Creation tool.

16 download Windows media creation utility

Step 2: Install and launch the Media Creation utility and Accept its terms.

17 accespt terms and conditions

Step 3: Pick your desired Language with Windows Edition, and click Next.

18 finalize creating bootable USB

Tip: Enable Use the recommended options for this PC to select the suitable language and Windows edition automatically.

Step 4: Select USB flash drive, click Next, and highlight your connected drive on the next page.

19 pick USB drive

Step 5: Click Finish to finalize creating the bootable flash drive. You can now easily boot from the USB drive anytime.

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Last updated on 21 May, 2024

2 Comments

  1. Some of the things were stuff that I had already tried. (sigh)
    I do appreciate your attention to detail.
    You might want to expand on the Hyper V stuff… It took me a couple of minutes to realize that my machine wasn’t using it. (yes, that is a nit! )
    Again, thanks for all the info.

    I tried a 64GB USB 2 flash drive. No joy.
    formatted it, No Joy. Copied small file in, ejected drive, retried – no joy.
    did your scannow cmd (running as admin) – repeated.
    Ran the DISM stuff, repeated – did long reformat – repeated, no joy.
    Bought new USB 3.0 64GB flash drive.
    Repeated: rebuild attempt(no joy)/ formatted/retried- no joy. copied small file, deleted, retried – no joy.
    I’ve tried this with several different USB drive, verifying that I CAN read/write to them, doing quick format and full format.

    Any other advice? Please?

    1. Hi,

      Kindly try these nifty tricks as well:

      1- Launch the Recovery Drive tool and uncheck ‘ Back up system files to the recovery drive’. Click Next, select your connected USB Drive, and select Next > Create. When the recovery drive creation completes (irrespective of whether you see an error or the process completes), click the Back button in the upper left corner instead of clicking Finish/Done.
      Now, check the ‘Back up system files to the recovery drive’ option and follow the on-screen instructions to complete it.

      2- Disable Windows Security: Press the Windows key, search Windows Security, and click to open it.
      Select Virus & threat protection from the left sidebar, click Manage settings under ‘Virus & threat protection settings’, and toggle off Real-time protection. Retry creating the Recovery Drive.

      3- Enable the Windows RE mode:
      – Open Windows Settings, select System and click Recovery. Select Reset PC next to ‘Reset this PC’, and pick ‘ Keep my files’ to reinstall Windows while keeping your personal files. (this process will effectively repair the missing Winre.wim file located in C:\Windows\System32\Recovery, which is responsible for running the Recovery Drive app)
      – Once reset, Press the Windows key, search Command prompt, and click Run as administrator.
      – type ‘ reagentc /enable’ in the console and press Enter. Reopen the Recovery Drive tool to check if you can use it to create a recovery drive.

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