14 Ways to Fix Logitech Flow Not Working

Logitech Flow allows users to share a mouse or keyboard between different computers connected over the same Wi-Fi network. Typically, setting up and using Logitech Flow is a breeze. But if Logitech Flow isn’t working for you, we are here to help. Let’s check different ways to fix Logitech Flow not working on Windows or Mac.

logitech flow not working

Users face issues like Logitech Flow not finding other computers or not working between Mac and Windows. Whatever the problem with Logitech Flow, this post will eliminate them. Let’s begin. We have also covered how to fix Logitech Flow not working on keyboard at the end.

1. Check if You Have Supported Devices

Logitech Flow only works on Windows and macOS. You can use it between two Windows computers, 1 Mac and Windows, or two Mac devices. Furthermore, you should have Windows 10+ and macOS 10.15 for Logitech Flow to work properly.

And, of course, you should have a Logitech mouse that supports the Flow feature. Some of the Logitech Flow compatible devices include M590, M720 Triathlon, MX Master 3, MX Master 2S, MX Ergo, MX Anywhere 2S, and M585. If you meet all the requirements, move to the following fix.

2. Restart Devices

If you have supported devices, simply restart the two computers before trying other fixes. Also, restart your Wi-Fi modem. Sometimes, restarting is enough to fix the issue.

3. Enable Flow on Both Devices

For Logitech Flow to work, it must be enabled on both computers. Follow these steps to enable Flow:

Step 1: Open the Logi Options+ app on your first computer.

Step 2: Click on your mouse. If your mouse doesn’t show up, it’s not connected to the computer. Pair it with the computer first.

logitech mouse settings

Step 3: Click on Flow from the left side and enable the toggle next to Flow at the top. If it’s already on, turn it off and enable it again.

Logitech flow enable

4. Connect to the Same Wi-Fi Network

One of the main requirements for Logitech Flow to work is that both devices should use the same Wi-Fi network connection. So, check the Wi-Fi network on both computers. Also, keep them on the same Wi-Fi channel as well, i.e., either 2.4Ghz or 5Ghz.

5. Update the App

Logitech Flow often stops working due to a bug in the official app itself. You should check for an available update and install it as soon as possible. Open the Logitech app on your computer and click on the Settings icon followed by Check for updates.

logitech app update

6. Use a Unifying Receiver on One Device

Strangely, for many Logitech users for whom Logitech Flow was not working between Mac and Windows, using the unifying receiver on one computer and Bluetooth on another magically fixed the issue. Basically, do not connect both devices using Bluetooth.

7. Use Right Software

Logitech has two software – Logitech Options and a newer Logitech Options+. Ensure you are using the same app on both devices. Also, if you are using Logitech Options, install the Logi Options+ app. And if you are on Logi Options+, uninstall it and try installing the older Logitech Options app on both devices.

logitech app check

8. Change Wi-Fi to Private (Windows)

If Logitech Flow is not working on Windows, make your Wi-Fi network private. Typically, your home network should be private only, but it might have changed accidentally. Follow these steps to make the Wi-Fi network private on a Windows PC.

Step 1: Go to Settings, followed by Network & internet. Select Wi-Fi.

Windows wifi settings

Step 2: Click on your Wi-Fi network.

Windows wifi settings open

Step 3: Select Private network under Network profile type.

Windows wifi Private

Tip: Learn what happens when you reset network settings on Windows.

9. Allow Logitech App in Firewall Settings (Windows)

Next, you must ensure that the Logitech app is allowed in the Firewall settings on your Windows PC. For that, follow these steps:

Step 1: Type Windows Security in Windows search. Click on it in the search results.

Windows Security 1

Step 2: Click on ‘Firewall & network protection’, then ‘Allow an app through firewall’.

Windows Security firewall

Step 3: Click on Change Settings and find LogiOptionsMgr.EX or Log Options+ Agent and check the box on the left for Private and Public.

Windows Security firewall allow logitech

Step 4: Similarly, do the same on another computer if you are trying to use Logitech Flow between two Windows computers.

Step 5: Restart both computers.

Tip: Learn how to disable the firewall on a Windows computer

10. Turn off VPN

Do you use a VPN on any of the two computers? Try turning it off and see if Logitech Flow starts functioning properly.

11. Install Set Point (Windows)

If Logitech Flow is not detecting other computers, you must install a tiny additional service called SetPoint from Logitech.

Step 1: Open the SetPoint page and click on the Download button.

Logitech Setpoint

Step 2: Follow the on-screen instructions to install it on your computer.

Step 3: Restart your computer and try using the Logitech Flow.

12. Reset Flow

Before we tell you to reinstall the app, you should reset Flow on both computers. Doing so will remove the computer from the Flow network, and you must connect to it again.

Step 1: Open the Logi Options app and select your mouse.

logitech mouse settings

Step 2: Click on Flow, followed by More Settings at the top.

logitech flow settings

Step 3: Click on Reset.

Logitech flow reset

13. Reinstall Logitech App

Finally, try reinstalling the Logitech app on both computers. For that, first, you will need to uninstall the app and then install it again. Reinstalling helps if a permission issue or an error occurs during the installation process.

Tip: Learn how to get Mac gestures on any mouse.

14. Use the Mouse Without Borders App

If Logitech Flow still doesn’t work after following the above fixes, try using the Mouse without the Borders app from Microsoft instead of the Logitech app. However, please remember that this app only works on Windows computers. If the app doesn’t work, learn how to fix Mouse without Borders app not working.

Other Solutions to Try:

  • Disable any network bridge set up for your Virtual machine.
  • Forget the currently connected Wi-Fi network and reconnect again.
  • If Logi Flow keeps disconnecting, open the Logitech app. Then, open Task Manager (Windows) and kill the Logi Agent or Log Options Agent. Go back to the Logitech app, and you will see a note that says, “Agent is no longer running, do you want to start it?”. Select yes.
  • Note that dragging files is not supported in Logitech Flow. You can only move them between computers using Copy and Paste.

Bonus Tip: Logitech Flow for Keyboard Not Working

If the Logitech Flow keyboard is not following the mouse or Flow is not working for the keyboard, try these fixes:

  • Make sure you are using the Logitech Flow-compatible keyboard. These include MX keys, Ergo K860 wireless keyboard, K380, Logitech Craft, K375s, and K780.
  • Connect your MacBook to slot 1 on your keyboard and Windows PC to slot 2. Then, enable Flow for the keyboard.
  • Open the Logitech app and select your mouse. Then, click on Flow in the sidebar. Go to the More settings option at the top. Enable the Link Keyboard On option. This setting needs to be one for the keyboard to follow the mouse.

Go With the Flow

Using the above fixes, the Logitech Flow not working issue should be resolved. If you want a new mouse, check out the best mouse with programmable buttons. Also, check the top wireless mouse for work.

Last updated on 10 November, 2023

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