Fix 1: Disable Browser Extensions
One of your third-party extensions may be interfering with and blocking Google Chat. To rule out that possibility, disable all your browser extensions and try using Google Chat again.
To disable extensions, type chrome://extensions (Chrome) or edge://extensions (Edge) in the URL bar at the top and press Enter. Then, use the toggles to turn off all the extensions.
After this, restart your browser and use Google Chat again. If you don’t encounter any errors, enable your extensions one by one until the issue occurs again. Then, remove the problematic extension from your browser.
Fix 2: Sign Out and Sign Back In
Google Chat may fail to load your conversations and display errors like “Trying to connect to chat” if there’s an issue with your account. A quick way to fix this is to sign out of your Google account and sign back in.
Step 1: Open Google Chat in your web browser. If Google Chat does not load, try visiting Google Search or Gmail.
Step 2: Click on your profile icon at the top-right corner and select Sign out of all accounts.
Once you complete the above steps, you will be logged out of all Google services, including Google Chat. After that, sign back into your account and try to use Google Chat again.
Fix 3: Reset Site Permissions
Certain Google Chat features may stop working in your browser due to incorrectly configured site permissions. Instead of reviewing each site’s permissions one by one, it’s easier to reset them. To do so, open Google Chat in your browser. Click the padlock icon on the left of the URL and click on Reset permissions.
Refresh the webpage and try to use Google Chat again.
Fix 3: Make Sure JavaScript Is Enabled
Have you disabled JavaScript in your browser? That could prevent certain websites, such as Google Chat, from loading properly in your browser. You can re-enable JavaScript in your browser to check if that gets things moving again.
In Google Chrome, type chrome://settings/content/javascript in the address bar and press Enter. Then, select the Sites can use JavaScript option.
If you’re using Microsoft Edge, type edge://settings/content/javascript in the address bar and hit Enter. Then, enable the toggle for Allowed (recommended).
Fix 4: Clear Browser Cache and Cookies
Corrupt or outdated browser cache data is a common cause of browser-related issues. So, if Google Chat is still not loading at this point, try clearing the browser cache and cookies.
To clear the browser cache in Chrome or Edge, press Ctrl + Shift + Delete keys on your keyboard. In the Clear browsing data panel, click the drop-down menu to select All time. Then, check the boxes for Cookies and other site data and Cached images and files. Then, hit the Clear data button.
Likewise, you can clear cache and cookies data in Safari, Firefox, or any other browser.
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Last updated on 07 May, 2024
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Thank you very much. “DISABLE BROWSER EXTENSIONS” worked for me.
No “danger” but then you need to log into every bank and every bill and every social media all over again so the sites will recognize your device and make you enter authenticaion code. did NOT fix my problem and cost me 2 hours of time
None of these suggestions worked for me. I did enable my extensions after establishing that turning them off did not make Chat work, so if I needed to to that in conjuction with something else… /dunno. Google chat still does not work on my desktop. At least it still works on my phone.
Both the Google account and Google chat is not open on my phone and have try a lot just to get rid of this issue but it seem the same problem