Basic Fixes
- Low battery: If your Kindle’s battery is critically low, it might freeze as it may not have enough power to refresh the display.
- Force restart: If a software bug or a corrupted file is causing the issue, force rebooting your Kindle reader will help. Press and hold the power button (for 30-40 seconds) and select Restart from the pop-up.
- Update Kindle: Update your Kindle reader to the latest software version for a bug-free experience.
Fix 1: Delete Corrupted Books
If you have transferred books from third-party sources to your Kindle reader and any of them are corrupted, they may cause issues with your Kindle. However, books purchased from the official Kindle store will not cause such issues since they are optimized for the device.
Step 1: Connect your Kindle reader with the USB cable to your PC or Mac. Open the Kindle folder on your PC.
Step 2: Tap on Documents.
Step 3: This will display all your third-party books. Try deleting the ones you recently added, which may be responsible for your frozen Kindle screen.
If you have trouble connecting your Kindle reader, read how to fix Kindle not showing up on Windows 11.
Also Read: How to fix a Kindle that won’t turn on
Fix 2: Contact Amazon Customer Support
Amazon’s support team will certainly help you with the issue. For example, there is a high chance that a few hardware components have deteriorated and reached their end of life. You can check our guide to get in touch with Amazon Support. Ensure you reach out using the Amazon account from which you ordered the tablet.
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Last updated on 09 August, 2024
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