Basic Fixes
- Check the USB cable: It is suggested to use the official cable provided inside your Kindle’s box for connecting it with your Windows 11 PC or laptop.
- Update Kindle OS version: An outdated software version can also be the reason behind this issue.
Fix 1: Disable Screen Lock and Passcode
Step 1: On your Kindle homepage, tap the down-facing arrow, and then tap on All Settings.
Step 3: Tap on Device Options and then select Device Passcode.
Step 5: Tap on Turn Off Passcode. Enter your existing passcode and then tap on Ok.
Fix 2: Update Kindle Driver
Step 1: Connect your Kindle via a USB cable to your Windows 11 PC.
Step 2: Open Device Manager and then select the option of Portable Devices.
Step 3: Right-click on MTP Device or Kindle and then select Update driver.
Step 4: Select Browse my computer for drivers.
Step 5: Click on Let me pick from a list of available drivers on my computer. Click the checkbox next to Show Compatible Hardware.
Step 6: Select Standard MTP Device and then click on MTP USB Device.
Step 7: Click on Ok to confirm the Update Driver Warning.
Install the driver on your Windows 11 PC and check if the problem is solved.
Fix 3: Disable USB Selective Suspend Feature
Step 1: Connect your Kindle via a USB cable to your Windows 11 PC.
Step 2: Open the Control Panel window and then select Hardware and Sound.
Step 3: Select Power Options and then click on Change plan settings.
Step 4: Click on Change advanced power settings.
Step 5: Select USB settings and then click on Disable below USB selective suspend setting.
Step 6: Click on Apply and Ok at the bottom to confirm.
After that, check if the problem is solved.
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Last updated on 24 April, 2024
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I’ve been having trouble with this problem for a while, so I’m really glad I came across your article. I was going mad from the frustration of not being able to access my Kindle on Windows 11. Before, I gave a few things a shot, but nothing seemed to take.
Thanks