5 Ways to Fix Unable to Connect to EA Servers on Windows

Quick Tips

• Ensure that your EA Play membership hasn’t expired and that your account is not banned or suspended.
• Check for any issues with EA servers and make sure your PC is set to the correct date and time.
• If the problem persists, consider changing the default DNS server and resetting the TCP/IP stack.

Fix 1: Rule Out Issues With Your Account

To start, you need to check if your EA Play membership has expired by signing into your EA account online.

Another reason why you may be unable to connect to EA servers is if your account is already being used on another device. To avoid conflicts, try logging out of your account on other devices and see if that helps.

Lastly, you need to verify if EA has suspended or banned your account for violating the rules in the EA User Agreement. You can review your ban history by visiting EA’s website and signing into your account.

Fix 2: Check the Server Status

Occasionally, EA servers may undergo periods of downtime or encounter temporary issues. When this happens, you could experience problems connecting to your EA games.

Different EA games run on different servers. So, if you’re encountering connection errors in a specific game, such as FIFA, Apex Legends, or Battlefield, you should visit that game’s page to see its server status. Here’s how.

Step 1: Open the EA help page in a web browser on your computer.

Step 2: Select the Help with a Game option.

Step 3: Type in the name of your game in the search box and select it.

Step 4: Click the Server Status option in the top right corner to check the server status for the PC. If the servers are functioning properly, the arrow will be pointing upward. Conversely, if the servers are offline, the arrow will point downward.

Fix 3: Enable Automatic Date and Time

Having your Windows PC set to an incorrect date or time can result in losing connection to EA servers. This can happen if you disable the automatic date and time feature on Windows. Here’s how to enable it.

Step 1: Press the Windows + I keyboard shortcut to open the Settings app. In the Time & language tab, click on Date & time.

Step 2: Enable the toggle next to Set time automatically.

Fix 4: Use a Different DNS Server

Issues with the current DNS server can also trigger the “EA.com unable to connect” error on Windows. You can try switching to a different DNS server to see if that improves the situation.

Step 1: Press the Windows + R keyboard shortcut to launch the Run dialog box. In the Open field, type ncpa.cpl, and press Enter.

Step 2: In the Network Connections window, right-click on your internet connection and select Properties.

Step 3: Under Networking, double-click the Internet Protocol Version 4 (TCP/IPv4) option.

Step 4: Select Use the following DNS server addresses. In the text fields next to the Preferred DNS Server and the Alternate DNS Server, enter 8.8.8.8 and 8.8.4.4, respectively.

Step 5: Tick the Validate settings upon exit checkbox and hit OK.

Fix 5: Reset TCP/IP

Your Windows PC relies on Transmission Control Protocol and Internet Protocol (or TCP/IP) to establish an internet connection and transmit digital data. However, issues with the TCP/IP stack can prevent your EA games from connecting to the servers, resulting in various errors. You can try resetting the TCP/IP stack using the command prompt to see if that helps.

Step 1: Right-click on the Start icon and select Terminal (Admin) from the Power User menu.

Step 2: Run the following commands in the console and press Enter after each one:

netsh winsock reset
netsh int ip reset

Restart your PC and check if the issue is still there.