Basic Fixes
- Check the Discord server: Head to the Discord Status page to check an active service outage.
- Launch the Discord app as an administrator: Press the Windows key, search Discord, and click Run as administrator.
- Correct Windows date and time: Press the Windows key, search Date & time settings, and click to open it. Toggle on Set time automatically.
- Update the graphics driver: Open the Device Manager app from the Windows search menu, select Display adapters, right-click the installed graphics, and click Update driver.
- Update or reinstall the Discord app: Open the Microsoft Store, search Discord, and click Update (if available) to update the app. Alternatively, uninstall it from Settings > Apps > Installed apps, and reinstall it from the Microsoft Store.
Fix 1: Clear the Discord App Cache
A corrupt Discord app cache is a common underlying culprit behind the black screen at startup error on Windows 11. Clear it manually to restore normal functioning.
Step 1: Press the Windows + R shortcut to open the Run dialog, type %appdata%\discord, and press Enter.
Step 2: Use the Ctrl + A hotkey to select all files in the opened file directory, then press Delete on your keyboard to remove them. Then, reopen the Discord app.
Fix 2: Enable or Disable Hardware Acceleration
Enabling or disabling hardware acceleration removes stability issues causing the Discord black screen at startup error. Here’s how to do it on Google Chrome:
Step 1: Click the vertical three-dot menu at the top right of Google Chrome and select Settings.
Step 2: Select System from the left sidebar and toggle on/off Use graphics acceleration when available. Reload the Discord webpage.
If you’ve regained access to the Discord app, configure its app settings to enable or disable hardware acceleration.
Step 1: Click the Gear icon at the bottom left to open User Settings in the Discord app.
Step 2: Select Advanced from the left sidebar and toggle on/off Hardware Acceleration.
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Last updated on 12 July, 2024
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