5 Ways to Fix Amazon Echo Not Connecting to Wi-Fi Issue

Basic Fixes

• Check the Setup Process: Ensure you set up the Echo properly. If you’re facing issues while setting it up, check our guide for solutions to fix the Echo setup woes.
• Check Your Wi-Fi Settings: Many times, hidden networks don’t connect well with Echo devices. If your Wi-Fi is hidden, we would suggest unhiding the network and then trying to connect it to your Echo.

Fix 1: Connect to the Right Wi-Fi Network

Some users have more than one Wi-Fi network at their place. If you have linked your Echo to multiple networks, verify that it’s connected to the closest one. This will ensure that you have a stable connection. It’s also applicable if you have a dual-band Wi-Fi network setup.

To check the currently connected Wi-Fi network on your Echo device, follow these steps.

Step 1: Open the Alexa app linked with your Echo and tap on Devices at the bottom. Then, select Echo & Alexa followed by your Echo. The app will take you to the Echo device settings. Confirm the Wi-Fi name under the Wi-Fi network option.

Sadly, you cannot pick the ‘Forget a Wi-Fi network‘ option from the Alexa app. You need to either turn off the router, change its password, reset your Echo, or restart the setup process again to connect to a new network. This is applicable if Alexa is having trouble connecting to the internet on your existing network.

Fix 2: Update Your Wi-Fi Password

Entering the wrong password is often the cause of why the Echo won’t connect to Wi-Fi. Did you or someone else recently change the Wi-Fi password? If yes, you need to update the password in your Echo too.

For that, go to your Echo device settings in the Alexa app and tap on Change next to Wi-Fi. Then follow the on-screen instructions to set up Wi-Fi.

Then, try accessing the Echo again using voice commands to see if it works as intended.

Fix 3: Remove Wi-Fi Extenders

While the primary purpose of extenders is to increase the Wi-Fi range, using them with the Echo doesn’t go well at times.

So skip linking the Echo to a Wi-Fi extender and connect the unit directly with your Wi-Fi router. If your Echo device is out of range, we suggest moving the speaker or the Echo Show closer within the Wi-Fi router’s range.

Fix 4: Update the Alexa App

Astonishingly, using an old Alexa app could also be your culprit for Wi-Fi connection disruptions. Updating the app should squash all the Wi-Fi bugs. Therefore, try that as well.

Once you update the app, open it and see if your Echo automatically connects to it.

Fix 5: Change the Wi-Fi Frequency Band

While the Echo is designed to connect to both Wi-Fi bands (2.4GHz and 5 GHz), switching to the 2.4GHz one helps sometimes. This is because it’s more compatible with smaller devices and the range is also higher.

So, make sure you’ve defined both the bands clearly from your router settings and connected the phone as well as the Echo to the same band.