Having Problem Setting Up Amazon Echo and Alexa? Try These Quick Fixes

Mehvish

If you've landed on this page, it means that the Amazon Echo setup process is giving you a hard time too. You are not alone. Many people are having issues setting up Amazon Echo and Alexa.

Amazon Echo And Alexa Setup Wifi Issue 2

You need the Alexa app or the website to complete the setup process. Although the Echo setup process is quite easy, if you skip some minor steps, you are doomed. 

Many times, the Alexa app is stuck on the white screen and doesn’t let you complete the setup process. Other times, you will see that the ring light is stuck on blue when you actually need the orange light to start the setup process. But don’t worry. We are here to help you.

In this post, we have mentioned some solutions to ease out the Amazon Echo setup process.

1. Set Up Amazon Echo and Alexa Properly

Step 1. Install the Alexa app and Plug-in Amazon Echo

Install the Alexa app on your Android or iOS device. But, don’t open it yet. Plug the Amazon Echo device into an electric socket. It will light up and the ring will turn blue for a minute or two. Once the ring turns yellowish orange, launch the Alexa app that you just installed on your phone.

Amazon Echo Alexa Setup Issue 1Ab
Amazon Echo Alexa Setup Issue 2Ab

Step 2. Launch the Alexa App and Sign in

When you launch the Alexa app, you'll be asked to sign in using your Amazon account. If you have an Amazon account, use your existing credentials. If, however, you are a new user, create a new Amazon account.

Amazon Echo Alexa Setup Issue 4
Amazon Echo Alexa Setup Issue 3

Then choose your Echo device and language on the follow-up screens.By the way, here's a neat guide to Stream and Sync Songs from Multiple Devices

Step 3. Wait for Orange Light on Echo  

After that, you'll be asked to connect to Wi-Fi on the screen that says "Begin Echo Setup". Tap the Connect to Wi-Fi button. You will then be taken to the Wait for the orange light ring screen.

Amazon Echo Alexa Setup Issue 5
Amazon Echo Alexa Setup Issue 6

If your Amazon Echo device is showing the orange light, well and good. However, if your echo device is stuck in the blue light ring, press the Action button of your Echo device for 5-10 seconds until you get the orange light ring. Then, tap the Continue button on your Alexa app.

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Step 4. Manually Connect to Amazon Wi-Fi

You'll then be taken to the Manually connect to Echo screen. This step is very crucial and it's important to follow it carefully.

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Here’s what you need to do. Leave the Alexa app and open the Wi-Fi Settings on your phone. Under Wi-Fi connections, you'll see a new Wi-Fi connection with the name Amazon-xxx, where 'x' can be any digit.

Note: It may take up to two minutes to show this new connection name under your Wi-Fi Settings. Kindly have patience.
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Then, tap this connection to connect. As soon as you tap the connection, your Echo device will then say her first words that you are connected. But, that’s not even the end of the story.

Once you connect to this Amazon Wi-Fi, you'll get a notification saying Wi-Fi has no Internet access on Android. Tap the notification and select Yes from the pop-up menu. This step is also extremely important. If you don’t tap the notification and press Yes, you will face the Wi-Fi setup issue on Echo.

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Amazon Echo Alexa Setup Issue 11

If, somehow, you missed the Wi-Fi has no Internet access notification and your Echo is now showing the violet light ring, hold the Action button on your Echo device to enter setup mode again. 

Then, repeat the steps mentioned above and this time make sure to tap the Wi-Fi has no Internet access notification followed by selecting Yes from the menu. Once you tap Yes, go back to the Alexa app and you will be connected successfully. Tap the Continue button.

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Step 5. Connect to Home/Office Wi-Fi

You'll then be asked to select your Wi-Fi network. Tap your Wi-Fi network and enter the password. If you want to you can also save your Wi-Fi password to Amazon. Finally, hit the Connect button.

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Amazon Echo Alexa Setup Issue 14

Your Echo device will then finish the setup process and you'll be notified on the next screen that the setup is complete. Tap the Continue button. That’s all you have to do to set up Echo and Alexa without any issue.

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Amazon Echo Alexa Setup Issue 16

If you follow the above-mentioned steps, hopefully, Amazon Echo will work perfectly fine for you. If you're still facing issues, follow these fixes.

2. Uninstall Alexa From Your Phone

If you're stuck in the white screen on your Alexa app and even waiting for some time doesn’t remove the white screen, you should try uninstalling the Alexa app from your device. To uninstall Alexa, follow the usual methods to uninstall the app from the iPhone or an Android device.

3. Disable Smart Network or Smart Wi-Fi Switcher

On some devices like Samsung and OnePlus, you need to disable the Smart Network Wi-Fi setting. To do so, follow the steps:

Step 1: If you're stuck on the setup process, leave the Alexa app and open device Settings.

Step 2: Go to the Wi-Fi Settings of your phone. In older Samsung phones, you'll find Smart network switch on this screen itself. Uncheck the option if it's on.

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On the new Samsung devices, tap the three-dot menu at the top-right corner or tap Advanced Settings. Turn off the Smart Network option or Switch to mobile data as it is called now. Go back to the Alexa app and it should be connected. Similarly, look for the Smart Wi-Fi Switcher option in the OnePlus Wi-Fi Settings.

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4. Change Date and Time of Your Phone

Many times due to a conflict in the date and time of your phone, Alexa and Echo do not complete the setup process properly. You have to change the date and time settings on your device from Manual to Automatic.

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To do so, open the device settings of your phone and navigate to the Date and time settings. Enable the toggle for Automatic date & time. Meanwhile, if you are looking for a calendar app, here's our comparison between Google Calendar and SolCalendar.

5. Update Android System Webview

A normal user will never think of updating the apps if they are facing setup issue on their Echo. However, surprisingly, you have to update an app (if an update exists) to fix this issue. You need to update the Android System Webview from the Play Store.

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To do so, follow these steps:

Step 1: Open the Play Store app on your device and search for Android System Webview.

Step 2: If you see an update button for Android System Webview, tap it to update the app. Once updated, try setting up Amazon Echo and Alexa again.

6. Disable Ad Guards and VPNs

If your device has ad guards or VPN installed, you need to disable them while setting up Amazon Echo and Alexa. Once disabled, try the setup process mentioned in the first fix. Meanwhile, if you're looking for VPN Android app, check these out.

7. Set Up Alexa From the Website

If none of the above-mentioned fixes resolve your Echo problem, try setting up Echo from the website instead of the app. On your PC, open the Alexa website and sign in with your Amazon account.

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Interestingly, the site and apps have a similar user interface (UI). Click the Settings option present in the left menu followed by Set up a new device. Then, follow the guided setup and you are good to go.

If you don’t have PC, don’t worry. You can use the website on your phone too. Open Chrome on your phone and tap the three-dot icon in the top bar. Then, select the Request desktop site option.

Now, open the Alexa website and follow the instructions to set up a new device. Once you've successfully set up Echo, you can then use the Alexa app normally.

Fix It

We hope you're able to setup Amazon Echo successfully. Once you start using Echo, in case you want to delete voice data from Echo, here's how to do it. If you need any other help related to Amazon Echo, do let us know. 

Read Next
3 Easy Steps to Delete Voice Search History on Google Home and Echo
Also See
#amazon #Amazon Echo

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Mehvish

Written By

Mehvish

Mehvish is a technology enthusiast from Kashmir. A computer engineer by profession, she's always been keen to help when someone finds technology challenging. She keeps to herself and is an introvert. This doesn't stop her from being curious about the world around, especially when it comes to technology.