5 Ways to Fix WhatsApp Status Not Loading on Android and iPhone

Try Basic Fixes

• Check if WhatsApp is down: Services like WhatsApp can experience server outages at times. Websites like Downdetector monitor server outages for several popular services, including WhatsApp. You can visit their WhatsApp page to check if there’s a widespread issue.
• Update WhatsApp: Updating WhatsApp can resolve any issues that may have been preventing it from loading status updates on your phone. Head to the Play Store or App Store to update WhatsApp and see if that helps.

Fix 1: Allow WhatsApp to Use Mobile Data (iPhone)

On your iPhone, you can enable or disable mobile data access for each app individually. If you’ve inadvertently disabled WhatsApp’s mobile data permission, it won’t load status updates when you’re not using Wi-Fi.

To enable mobile data access for WhatsApp, open the Settings app > scroll down to tap on WhatsApp > enable the toggle for Mobile Data.

Fix 2: Enable Unrestricted Data Usage for WhatsApp (Android)

You might have enabled data saver mode on your Android device if you’re running low on monthly cellular data. This could cause problems with internet-dependent apps like WhatsApp. To avoid this, allow unrestricted data usage for WhatsApp using these steps:

Step 1: Long-press the WhatsApp icon > tap the info icon from the menu.

Step 2: Tap on Mobile data > enable the toggles for Allow background data usage and Allow data usage while Data saver is on.

Fix 3: Disable Low Data Mode (iPhone)

Enabling Low Data Mode on your iPhone could affect WhatsApp’s ability to use the internet freely at times, potentially resulting in the “There was an error playing the video” error. Hence, it’s best to turn off Low Data Mode when not required.

Step 1: Open the Settings app on your iPhone > tap on Wi-Fi.

Step 2: Tap the info icon next to your Wi-Fi network > turn off the toggle for Low Data Mode in the following menu.

Step 3: If you’re using WhatsApp on mobile data, return to the Settings page > tap Mobile Data.

Step 4: Tap Mobile Data Options and turn off the toggle for Low Data Mode.

Fix 4: Clear WhatsApp Cache (Android)

Like most apps, WhatsApp stores temporary files on your phone to improve your experience. While that’s good, outdated or corrupt cache files can sometimes affect WhatsApp’s functionality. You can try clearing WhatsApp cache data to see if that solves the problem.

Step 1: Long-press on the WhatsApp icon > tap the info icon.

Step 2: Go to Storage > tap the Clear cache option in the following menu.

Fix 5: Uninstall and Reinstall the App

If WhatsApp status is still not loading on your phone, there may be an issue with some of the core app files. So, your best option is to uninstall WhatsApp from your phone and install it again.