Top 8 Ways to Fix Mail App Not Work­ing on iPhone

Parth Shah

Even though the App Store is filled with excellent email apps, the majority stick with the default Mail app on iPhone. With iOS 15, Apple has added Protect Mail Activity add-on to hide IP addresses. However, these features are only good on paper when the Mail app fails to work in the first place. Let’s fix the Mail app not working issue on iPhone.

Fix mail app not working on i Phone

1. Enable Mobile Data for Mail App

Are you trying to fetch new emails on mobile internet? You might not receive new emails if the mobile data toggle is disabled for the Mail app. Follow the steps below to enable it.

Step 1: Open the Settings app on iPhone.

Step 2: Scroll down to Mail.

Step 3: Enable Mobile data toggle from the following menu.

Select mail
Enable mobile data

2. Add Mail Account Again

If you face Mail app issues with a specific email provider, it’s time to delete the account and add it again. Here’s how.

Step 1: Open the iPhone Settings app and go to Mail.

Step 2: Select Accounts.

Step 3: Tap on the email provider giving you trouble. Select Delete Account and remove it from your iPhone.

Delete gmail account
Add new account

Add the email account again from the same Accounts menu and try accessing it from the Mail menu.

3. Check Mail Fetch Settings

You need to make sure to push emails from the server when possible. The Push option won’t be available for some email providers like Gmail. In that case, you need to select Fetch to receive new emails. Here’s what you need to do.

Step 1: Open iPhone Settings and go to Mail.

Step 2: Go to the Accounts menu.

Step 3: Tap on Fetch New Data.

Fetch new data
Fetcch new data menu

Step 4: Enable Push toggle.

Fetch new emails

From the same menu, select Gmail and tap on Fetch to get new emails from servers. You might face delay with fetching new emails. iPhone will fetch new data in the background only when on power and Wi-Fi.

4. Check Notification Settings

The Mail app might be working fine, but the wrong notification setting can be the actual cause of the issue.

You can open iPhone Settings and go to the Mail menu. Select notifications and customize notifications for each email account.

Notificaitons tab
Check email notifications

You can also prioritize VIP email addresses and set different email tones for them.

5. Offload Mail App

This one applies to power Mail users. If the Mail app has consumed lots of storage in the background, it may stop working altogether. You can easily offload Mail app data from the Settings app.

Step 1: Open the iPhone Settings app.

Step 2: Go to the General menu.

Step 3: Select iPhone Storage.

Select general
Select i Phone storage

Step 4: You will see a detailed storage analysis. Find the Mail app from the list.

Step 5: Tap on Mail and select Offload from the following menu.

I Phone storage menu
Offload mail data

This will free up the storage used by the app but keep its documents and data. Reinstalling the app will reinstate your data.

6. Reinstall Mail App

Apple finally allows users to delete default apps on iPhone. If the Mail app isn’t working correctly, you can remove it and add it again from the App Store. Here’s how.

Step 1: Long press on the Mail app icon and select Remove App.

Step 2: Select Delete app and confirm your decision.

Delete mail app

Open the App Store and search for Mail. Install the app on your phone and start adding email accounts.

7. Update iOS

The Mail is a part of the default apps that come with the iPhone. Apple updates all these apps with frequent iOS updates. Meaning, you can’t just go to the App Store and install the latest Mail app.

You need to update the iOS version to the latest build to get the working Mail app back.

Update i OS

Open iPhone Settings and go to the General menu. Select Software Update and install the latest iOS build on iPhone. Make sure to connect your iPhone to a power source and Wi-Fi for a successful update process.

8. Try Mail Alternatives

If you are still having problems with the Mail app on iPhone, it’s time to look for Mail rivals from the App Store.

Microsoft Outlook and Gmail are two of the popular Mail alternatives on the iPhone. You can’t go wrong with the Spark email app as well.

Start Getting Emails on iPhone

You should also disable Focus mode and make changes to Notification Summary for the Mail app to deliver frequent notifications.

Mail app is a core part of the iPhone experience. The app not working may delay your attention to essential emails on your iPhone. The steps above should help you fix the issue.


The above article may contain affiliate links which help support Guiding Tech. However, it does not affect our editorial integrity. The content remains unbiased and authentic.

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Parth Shah

Written By

Parth Shah

Parth previously worked at EOTO.tech covering tech news. He is currently freelancing at Guiding Tech writing about apps comparison, tutorials, software tips and tricks and diving deep into iOS, Android, macOS, and Windows platforms.