6 Best Ways to Fix Steam ‘Your Response to the CAPTCHA Appears to Be Invalid’ Error in Windows

Besides the large games library, Steam’s popularity is due a strong security policy. So if you care about your game library’s security, Steam offers enough measures to secure your login details. Usually, the login process works seamlessly, but sometimes you might encounter the ‘Your response to the CAPTCHA appears to be invalid’ error while trying to use Steam on Windows.

This error means that Steam cannot confirm your identity, and you will need to complete the CAPTCHA again. However, you will likely encounter the same error message even after correctly completing the CAPTCHA. Fortunately, troubleshooting this error is a piece of cake. Here’s how to fix the Steam CAPTCHA not working issue in Windows.

1. Check for Internet Issues

Often, Steam will fail to verify your identity due to a weak or unstable internet connection. You may run a series of internet speed tests on your computer to check your internet connection’s reliability.

Speed test using fast.com

If you’re getting a comparatively slower speed, contact your Internet Service Provider. Alternatively, refer to our guide on fixing slow internet connection.

2. Disable Any Active VPN

Virtual Private Network (VPN) is a tool to secure your online privacy. However, VPNs can sometimes cause connectivity issues, especially if your network configuration has a compatibility problem.

The solution is to disable active VPNs and check if the issue is fixed. Here’s how to do that:

Step 1: Press the Windows + I keyboard shortcut to open the Settings app.

Step 2: Choose Network & Internet from the left sidebar.

_Network & internet option in Settings

Step 3: Choose VPN from the right pane.

VPN option in Settings

Step 4: Click the Disconnect button next to your VPN name.

Disconnect option in Settings

If you’re using a third-party VPN, you can disable it by right-clicking on its icon in the system tray area and choosing Disable from the context menu.

3. Disable IPv6

IPv6 is the latest IP version that offers better security and allows more IP addresses than its predecessor – IPv4. However, there are still many internet connections that don’t support IPv6. When you forcefully configure those connections for IPv6, you will face connectivity issues in different apps like Steam.

To fix that, you might need to downgrade to IPv4. Here’s how:

Step 1: Press the Windows key to open the Start Menu.

Step 2: Type View network connections in the search and choose Open from the right pane.

View network connections option in Start menu

Step 3: Right-click on your connection and choose Properties from the context menu.

Properties option in View network connections window

Step 4: Uncheck the IPv6 box and check the IPv4 box. Then, click OK to save the changes.

IPv6 box in Properties window

4. Flush DNS Cache Data

Another reason CAPTCHA is not working in Steam can be a corrupt DNS cache data. Domain Name System (DNS) helps translate website domain names into IP addresses your system can understand. But due to changes in the DNS records of the website or malware attacks, the DNS cache can get corrupt and cause issues like the one in question.

The solution, in this case, is to flush the DNS cache data. You can do that by following the below steps:

Step 1: Open the Start Menu, type Command Prompt in the search bar, and choose Run as administrator from the right pane.

Typing Command Prompt in Windows Search

Step 2: Type ipconfig /flushdns and press Enter.

ipconfig command in CMD

After the process is complete, restart your computer and check for the issue.

Flushed data screen in CMD

5. Eliminate Browser Issues

You might face the ‘Your response to the CAPTCHA appears to be invalid’ error due to corrupt browser cache data or malicious extensions. If the corrupt cache is causing the problem, you’ll have clear the browser’s cache data to fix the problem. To clear Google Chrome cache data, follow these steps:

Step 1: Launch Google Chrome, click three vertical dots at the top-right corner, and choose Settings.

Settings in Google Chrome

Step 2: Choose Privacy and Security from the left sidebar.

Privacy and Security in Google Chrome

Step 3: Click the Clear browsing data option.

Clear browsing data option in Google Chrome

Step 4: Check Cached images and files and click the Clear data button.

Clear data option in Google Chrome

Similarly, you can clear the cache in other browsers like Microsoft Edge, Mozilla Firefox.

A malicious extension installed on your browser can also be the reason behind Steam’s CAPTCHA error. You’ll have to detect and remove that extension from your browser to fix the issue. Here’s how to do that:

Step 1: Open Google Chrome, click on three vertical dots at the top-right corner, hover the cursor to More tools and choose Extensions.

Extensions in Google Chrome

Step 2: Disable all the extensions.

Disable extensions in Google Chrome

Check if you’re still facing the problem. If not, start enabling each extension one by one until the problem reappears. After you find that malicious extension, remove it from your browser.

6. Reset Winsock

If the above solutions weren’t helpful, you should try resetting Winsock. It’s an API that facilitates communication between programs and network services. Resetting Winsock will eliminate any problem interfering with the communication between programs and the network services.

To reset Winsock, launch Command Prompt as an administrator, type the following command, and press Enter.

netsh winsock reset

Reset Winsock command in Command Prompt

Successfully Login to Steam

No one likes to face issues accessing their favorite applications. If Steam throws the ‘Your response to the CAPTCHA appears to be invalid’ error, then use the above fixes to troubleshoot the problem for good.

Last updated on 19 April, 2023

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