Top 7 Fixes for ‘Connection Problem or Invalid MMI Code’ Error on Android

Dialing MMI (Man-Machine Interface) codes on Android can help you uncover various device information and access network-specific features. While using MMI codes on your phone is like dialing a phone number, errors like the ‘Connection problem or invalid MMI code’ error can stop you from proceeding further.

Top Fixes for 'Connection Problem or Invalid MMI Code' Error on Android

When you dial an MMI code, your Android displays the ‘MMI code started’ message and performs the specified action. However, if you haven’t been able to utilize MMI codes due to annoying errors, here are some fixes you can try.

1. Toggle the Airplane Mode

Turning airplane mode on and off is an effective way to refresh your phone’s network connections. If you are getting the ‘Connection problem or invalid MMI code’ only due to a network glitch, toggling the airplane mode should help.

Open the Settings app, tap Connections and enable the toggle next to Airplane mode. Wait for a few seconds, and then turn it off. Then, try dialing an MMI code again and see if it works.

Airplane Mode on Android

2. Turn Off the Other SIM

Such MMI code errors are common among Android phones with dual SIM cards. If that’s the case with you, try turning off the other SIM and see if it works.

Step 1: Open the Settings app and tap on Connections.

Connections on Android

Step 2: Tap on SIM manager, disable the toggle next to the unused SIM, and select Turn off to confirm.

Turn Off SIM on Android

3. Insert a Comma at the End of the Prefix Code

In some cases, adding a comma at the end of the prefix code can help you fix the invalid MMI code error on your Android. This allows your phone’s network to process the prefix code before dialing the actual code. For instance, if you are trying to dial the *#0589# code, add a comma at the end by long-pressing the asterisk (*) on the dial pad to dial *#0589#, instead.

MMI Code on Android

4. Set Network Mode to Auto

Selecting a network mode unavailable in your current region can also trigger such errors. It’s best to allow your Android to select the network mode automatically. Here’s how to do it.

Step 1: Open the Settings app and tap on Connections.

Connections on Android

Step 2: Tap on Mobile networks.

Mobile Networks on Android

Step 3: Tap on Network mode and select the 5G/LTE/3G/2G (auto connect) option.

Change Network Mode on Android

5. Turn On SMS Over IMS

Turning on SMS over IMS (IP Multimedia Subsystem) allows your Android phone to send and receive SMS (Short Message Service) messages over an IP-based network. This can help mitigate compatibility issues and fix the ‘Connection problem or invalid MMI code’ error on your Android.

Step 1: Launch the Phone app on your Android and dial *#*#4636#*#* to bring up the service menu.

Access Service Menu on Android

Note: The exact code for entering the service menu may differ based on your phone’s manufacturer.

Step 2: Select Phone information and tap the Run Ping Test button.

Run Ping Test on Android

Step 3: Tap the Turn Off Radio button and then tap the ‘Turn on SMS Over IMS’ button.

Service Menu on Android

Restart your phone after this and see if you still get the error.

6. Try Safe Mode

The third-party apps running on your Android can disrupt network communications and lead to the ‘Connection problem or invalid MMI code’ error. You can use your phone in safe mode to check for this possibility.

To boot your Android into safe mode:

Step 1: Press and hold the Power button until you see the power menu.

Step 2: Long-press on the Power off icon and then tap on the green checkmark to boot into safe mode.

Boot Samsung Phone in Safe Mode

After booting your phone into safe mode, try dialing an MMI code again. If you don’t get any errors, it means one of the third-party apps on your phone is to blame. Apps you installed recently are more likely to have caused the problem. Consider removing those apps one by one to avoid the error for good.

7. Reset Network Settings

If you are here, it’s safe to assume that none of the above fixes have helped. You can consider resetting the network settings on your Android as your last option.

Step 1: Open the Settings app on your phone and tap on General management.

General Management on Android

Step 2: Tap Reset and select Reset network settings from the following screen.

Reset Network Settings on Android

Step 3: Tap the Reset settings button to confirm.

Reset Network Settings Android

Follow the on-screen prompts to finish resettings your network settings and then check if the issue is still there.

Codes That Connect

Applying the above tips should help restore normalcy and fix the ‘Connection problem or invalid MMI code’ error on your Android. If nothing helps, consider contacting your carrier for specific instructions for addressing the error.

Last updated on 05 June, 2023

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