Top 10 Ways to Fix Amazon Music App Not Working on iPhone and Android

Amazon Music is one of the best music streaming services out there. It’s a part of Amazon Prime subscription and has native apps on the mobile, tablet, and Fire TV. Although Amazon Music mobile apps are feature-rich, you may run into glitches sometimes. Here are the best ways to fix the Amazon Music app not working on iPhone and Android.

When Amazon Music app stops on Android and iPhone, it may frustrate you. We’ve compiled a few solutions to fix Amazon Music App not working on iPhone and Android.

1. Check Amazon Prime Subscription

Before you begin troubleshooting, checking the Amazon Prime subscription status is a good idea. While Amazon offers a standalone Music subscription, most users use it as a part of their Amazon Prime plan. That means the Amazon Music app may stop working on your phone when your Amazon Prime subscription expires.

Here’s how you can check your Amazon Prime subscription status on your computer.

Step 1: Visit Amazon on the desktop and log in with your account details.

Step 2: Click on the ‘Account & Lists’ option at the top right corner. Select ‘Your Prime Membership’ from the context menu that opens up.


Step 3: Check the renewal date for your Prime subscription. If your Prime plan has expired, renew it with your preferred payment method.

Open Amazon Music on your phone and start playing music without any issues.

2. Check the Network Connection

You’ll need to check the network connection on your phone before streaming playlists from Amazon Music. If your phone has internet connectivity problems, Amazon Music may stop working.

If you have an Android phone, swipe down from the home screen and enable Airplane mode from the quick toggles menu. iPhone users can swipe down from the top right corner to access the Control Center and use Airplane mode.

3. Sign Out and Sign In Again

Issues with account authentication may be the major reason Amazon Music is not working. You can sign out from your Amazon account and sign back in to resolve such problems.

Step 1: Open the Amazon Music app on your phone.

Step 2: Tap the Settings (gear-shaped) icon at the top right corner and open Music Settings.

Step 3: Scroll down and select Sign Out. Confirm your decision from the pop-up menu.

Sign in with your relevant Amazon account details and start playing music without issue.

4. Lock Amazon Music on Android

Some Android launchers on brand-specific Android flavors like Oxygen OS, MIUI, Color OS, and One UI have aggressive battery management and kill inactive apps in the background. You can lock Amazon Music on your phone to exclude the app from such practices.

Step 1: Open the recent apps menu on your Android phone.

Step 2: Scroll sideways to tap the Amazon Music app icon and select ‘Lock this app’ from the menu.

That’ll prevent the Android from killing or closing the Amazon Music app, especially while it runs in the background.

5. Force Stop Amazon Music

If you face issues with shuffle and streaming on Amazon Music, force stop the app. Then you can open it to use it again.

Step 1: Long-press on the Amazon Music app icon and tap ‘i’ to open the app info menu.

Step 2: Select Force Stop and confirm your decision from the pop-up menu.

Tap on the Amazon Music icon from the app drawer and launch the app again.

6. Clear Amazon Music Cache

A corrupt Amazon Music cache also leads to playback errors in the app. That happens when you’ve been using the app intermittently for a long time. You can clear the Amazon Music cache from the app info menu.

Step 1: Long-press on the Amazon Music app icon and tap ‘i’ to open the app info menu.

Step 2: Select ‘Storage & cache’ from the App Info menu.

Step 3: Tap ‘Clear cache.’

Close the Amazon Music app if it’s running and relaunch it to stream your playlists again.

7. Disable VPN on the Phone

Amazon Music may not work as expected on an active VPN network. You’ll need to turn off VPN on your Android to check if that helps to stream songs from Amazon Music without any problem.

8. Change Streaming Quality

You may run into playback errors if you stream Amazon Music on a slow or intermittent network connection. But if that’s the case, Amazon Music lets you choose a lower music quality to ensure there are no hiccups. So, you can change the streaming quality from Amazon Music settings.

Step 1: Open the Amazon Music app on your phone.

Step 2: Tap the Settings (gear-shaped) icon at the top right corner and open Music Settings.

Step 3: Scroll to Streaming Quality.

Step 4: Tap the radio button beside Best Available. The option automatically adjusts audio quality based on network speed.

Amazon Music will adjust the streaming quality based on the internet speeds on your phone.

9. Update Amazon Music

An outdated Amazon Music app may result in playback errors and streaming issues. Amazon regularly releases new app builds to add features and fix bugs. You should update Amazon Music to the latest version from the Play Store and App Store.

10. Check Amazon Servers

Amazon Music stops working whenever the company servers face an outage. You can visit Downdetector and search for Amazon to confirm the problem. If you notice high outage spikes, wait for the company to resolve the issues from their end and try again.

Troubleshoot Amazon Music Keeps Stopping

Amazon Music also lets you listen to songs without an internet connection. The app is compatible with smart speakers such as Amazon Echo and Apple HomePod. If you don’t prefer Amazon Music, you can pick one of the alternatives, such as Spotify or Apple Music.

Which trick worked for you? Share your findings in the comments below.

Last updated on 20 March, 2023

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