Top 6 Ways to Fix USB Drive Not Showing Files and Folders on Windows 11

Windows 11 does an excellent job of detecting all kinds of USB storage devices and providing access to their contents. Sometimes, when you connect a USB drive to your PC, Windows may fail to show some or all of your files and folders.

Top Ways to Fix USB Drive Not Showing Files and Folders on Windows 11

It’s natural to feel clueless when important files and folders suddenly disappear from your flash drive. Instead of immediately formatting your USB drive or utilizing any file recovery tools, consider applying the following tips to fix the issue.

1. Connect the Drive to a Different USB Port

This is an easy way to check if the issue if there is an issue with the USB port you are using. Ejecting the USB drive and reconnecting it will also take care of any minor glitches that may have been preventing Windows from showing files and folders on the drive.

Connecting a USB Drive to a Laptop

Another thing you can do is plug the USB drive into a different computer. It will to confirm whether there is a problem with the USB drive itself.

2. Configure File Explorer to Show Hidden Items

If some of your files and folders are missing from the USB drive, but the storage space is still being used, they are likely hidden. To reveal them, you will need to configure File Explorer to show hidden items on Windows. Here’s how to do it.

Step 1: Press the Windows + E keyboard shortcut to open File Explorer and navigate to your drive.

Step 2: Click the View menu at the top, go to Show, and select the Hidden items option.

Show Hidden Files in File Explorer

3. Search for Your Missing File or Folder

Manually locating a specific file or folder on your USB drive can be challenging if your USB drive contains a lot of files and folders. If that’s the case, then the Files Explorer may be unable to show all those files and folders. You can try using File Explorer’s search bar to locate the missing file or folder and see if it works.

Press the Windows + E keyboard shortcut to open File Explorer and navigate to your drive. Type in the name of the missing file or folder in the search bar and see if it shows up.

Search for File in File Explorer

4. Run the Check Disk Utility

The CHKDSK (short for Check Disk) is a handy utility on Windows that can automatically detect and fix issues with your storage drives. You can run this tool to resolve any issues with your drive and recover missing files and folders.

Although there are several ways to run the CHKDSK utility on Windows, the easiest one is through File Explorer. Here are the steps for the same.

Step 1: Right-click on the Start icon and select File Explorer from the Power User menu.

Open File Explorer on Windows

Step 2: Navigate to This PC using the left sidebar.

This PC on Windows

Step 3: Right-click on your USB drive and select Properties.

USB Drive Properties

Step 4: Switch to the Tools tab and click the Check button.

Check Drive for Errors

Step 5: Select Yes when the User Account Control (UAC) prompt appears.

Check Disk UAC

Step 6: Click Scan drive to initiate the scan.

Scan Drive for Errors

If the Check Disk utility fails to find any issues, continue with the fixes below.

5. Run the Hardware and Devices Troubleshooter

Your Windows 11 PC includes a Hardware and Devices troubleshooter that can resolve common issues with all your external devices, including USB storage drives. Since this troubleshooter is not available in the Settings app, you will need to use the Run dialog box to access it.

Step 1: Press the Windows + R keyboard shortcut to open the Run dialog. Type msdt.exe -id DeviceDiagnostic in the box and press Enter.

Open Hardware and Devices Troubleshooter

Step 2: In the Hardware and Devices window, click on Advanced.

Hardware and Devices Troubleshooter

Step 3: Select the ‘Apply repairs automatically’ checkbox and hit Next.

Run Hardware and Devices Troubleshooter

After running the troubleshooter, check if your USB drive shows missing files and folders.

6. Update or Reinstall USB Drivers

At times, outdated or faulty USB drivers on your PC can interfere with Windows’ ability to show the contents of your USB drive. You can try updating the problematic driver using Device Manager to see if that solves the problem.

Step 1: Press the Windows + S keyboard shortcut to access the Search menu. Type device manager in the search box and press Enter.

Open Device Manager on Windows

Step 2: Double-click on the ‘Universal Serial Bus controllers’ to expand it.

Universal Serial Bus Controllers

Step 3: Right-click on the relevant USB drive and select Update driver.

Update USB Driver on Windows

Follow the on-screen prompts to finish updating the driver.

If your hard drive or pen drive is not showing data even after you update the drivers, it’s likely that those drivers are corrupt. In that case, your best option is to uninstall the problematic driver via Device Manager and then restart your PC.

Uninstall USB Driver on Windows

Windows will reinstall the drivers automatically during boot. Following this, your USB drive should display all the files and folders.

Retrieve the Irreplaceable

Removable USB devices like flash drives and external hard drives make it easy to transfer data between computers. But when Windows won’t show the content of your USB drives, it can be difficult to view those important files. Luckily, you can follow the solutions above to fix that.

Last updated on 06 June, 2023

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