Top 8 Fixes for This App Will Not Work on Your Device Error in Microsoft Store

The Microsoft Store provides access to thousands of verified apps and games for your Windows PC. Although installing apps via the Microsoft Store is usually quick and pain-free, sometimes, you may encounter an error that reads, ‘This app will not work on your device.’ If the usual tricks like restarting the Microsoft Store or your PC don’t help, you’ll need to try some advanced fixes to resolve this error.

Top Fixes for This App Will Not Work on Your Device Error in Microsoft Store

While the Microsoft Store isn’t your only option for downloading apps on your Windows computer, it is certainly a reliable one. So, before you switch to an alternative method to download apps and games, try out these solutions to fix the ‘This app will not work on your device’ error on Windows 10 and Windows 11 .

1. Check System Requirements for the App

In the Microsoft Store, you can find the system requirements for every app and game that is available in the store. If your PC does not meet the minimum requirements for a particular app, you could encounter the ‘This app will not work on your device’ error.

To check the minimum system requirements for an app or game, search for it on the Microsoft Store. In the System Requirements section, you will see a list of specifications, and a message indicating if your PC meets those requirements.

Check System Requirements in MS Store

If your device does not meet the required specifications due to hardware limitations, you have no option but to upgrade your PC.

2. Run the Microsoft Store Apps Troubleshooter

If the Microsoft Store displays the ‘This app will not work on your device’ error despite your PC fulfilling the app’s minimum system requirements, you can take help from the Microsoft Store Apps troubleshooter. It will scan your system for any generic issues that might have caused the error and attempt to fix them.

Step 1: Click the search icon on the taskbar, type in troubleshoot settings, and press Enter.

Troubleshoot Settings on Windows

Step 2: Click on Other troubleshooters.

Other Troubleshooters on Windows 11

Step 3: Click the Run button next to Windows Store Apps to initiate the troubleshooting process.

Run Windows Store Apps Troubleshooter

After running the troubleshooter, check if you can install apps.

3. Clear Microsoft Store Cache

A corrupt Microsoft Store cache can trigger all sorts of errors, including this one. You can try removing the existing store cache to see if that helps. Here are the steps for the same.

Step 1: Right-click the Start icon and select Run from the list.

Open Run Command

Step 2: Type wsreset.exe in the box and press Enter.

Reset Microsoft Store Cache

Microsoft Store will open automatically once the process is complete. Following that, you should not see any errors while installing apps.

4. Enable the Necessary Features

Are you getting the ‘This app will not work on your device’ error while installing the Amazon Appstore? That could happen if you have disabled certain optional features in Windows. Here’s how to enable them.

Step 1: Click the Search (magnifying glass) icon on the taskbar to open the search menu. Type turn windows features on or off and press Enter.

Turn Windows Features On or Off

Step 2: Tick the checkboxes that read Hyper-V, Virtual Machine Platform, and Windows Hypervisor Platform and hit OK.

Turn On or Off Windows Features

Restart your PC after this, and then check if you can install the Amazon Appstore on Windows.

5. Restart the Application Identity Service

Application Identity service on Windows is responsible for providing security and identity-related services to apps like the Microsoft Store. If this service encounters any issues, it can cause the ‘This app will not work on your device’ error on Windows. Here’s what you can do to fix it.

Step 1: Press the Windows + R keyboard shortcut to open the Run dialog box. Type services.msc in the box and press Enter.

Open Services on Windows 11

Step 2: Right-click on the Application Identity service and select Restart.

Restart Application Identity Service on Windows

Try to download your app again and see if you get the same error.

6. Check for Corrupt System Files

Problems with your PC’s system files can also trigger such errors and prevent you from installing apps and games. Luckily, Windows includes a couple of handy tools—SFC (System File Checker) and DISM (Deployment Image Servicing and Management)—that can help you repair any corrupt system files. Here’s how to run them.

Step 1: Press the Windows + X keyboard shortcut to open the Power User menu and select Terminal (Admin) from the list.

Open Terminal (Admin) on Windows 11

Step 2: Select Yes when the User Account Control (UAC) prompt appears.

Open Terminal UAC Prompt

Step 3: In the console, type the following command and press Enter.

SFC /scannow
SFC Scan on Windows 11

Step 4: Run the following commands one by one and press Enter after each one to run the DISM scan.

DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
DISM Scan on Windows 11

Restart your PC after the scan is complete and then check if the error is still there.

7. Repair or Reset the Microsoft Store App

Both Windows 10 and Windows 11 offer a repair feature for fixing app-related issues. You can use this feature to fix problems with the Microsoft Store that may have caused the error.

Step 1: Click the Search icon on the taskbar, type microsoft store in the search box, and select App settings.

Microsoft Store App Settings

Step 2: Scroll down to the Reset section and click the Repair button.

Repair Microsoft Store

If the error persists even after attempting a repair, you can try resetting the Microsoft Store app from the same menu. This will delete all the existing app data and restore the Microsoft Store to its default state.

Reset Microsoft Store

8. Update Microsoft Store

If nothing works, there might be a problem with the Microsoft Store app itself. You can check if a newer version of the Microsoft Store is available.

Open the Microsoft Store on your PC and click the Library icon in the bottom right corner. Then, click the Get updates button to check for app updates. If an update is available for the Microsoft Store, click the Update button to install it.

Check App Updates in Microsoft Store

Download With Confidence

The Microsoft Store is a popular choice for downloading apps and games on Windows. While errors like the ‘This app will not work on your device’ can sometimes ruin your experience, it’s nothing you can’t fix yourself with the solutions mentioned above.

Last updated on 02 May, 2023

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