13 Best Ways to Fix Smart View Not Working on Samsung Galaxy Phones

Smart View is a built-in functionality on Samsung Galaxy phones that allows you to mirror or cast content from your phone to your TV. If Smart View isn’t detecting your TV or isn’t connecting to your TV, you have landed at the right place. Here we will tell you 13 fixes for Samsung Smart View not working.

Samsung Smart View Not Working

There are many reasons why Smart View might not be working on your phone. For instance, the problem could have started after an update, compatibility issue, Wi-Fi problem, or cache issue. Regardless of the reason, the below fixes can help get rid of the problem. Let’s begin.

1. Restart Devices

The first thing that you must do if the Smart View feature isn’t working on your Samsung Galaxy phone is to restart it. Then, restart the TV and your Wi-Fi modem as well. Hopefully, restarting these devices should fix Smart View not working on Samsung phones, especially after an update.

Pro Tip: If you have a Samsung smart TV, press and hold the Power button on the TV’s remote to restart it without unplugging it.

2. Use Native Smart View Feature

Earlier, Smart View was available as a standalone app that you needed to download from Play Store. However, the app has been depreciated and replaced by the SmartThings app.

So, if you are trying to connect your Samsung phone to your TV using the Smart View app, it will not work. You must either use the native Smart View feature available in Samsung Galaxy phones or the new SmartThings app (as shown below).

To use the native Smart View feature, open the Quick Settings panel on your phone and look for the Smart View tile. Tap on it. Your phone will start looking for nearby TVs. Tap on the TV that you want to connect to.

3. Check Compatible Devices

Smart View can be used on Samsung Galaxy phones running Android 4.3 and above. Furthermore, it works on TVs that support Miracast technology. So, make sure you are trying to use Smart View with compatible devices.

Tip: Try connecting to Chromecast using the Google Home app instead of Smart View.

4. Bring TV and Phone Close

For Smart View to detect any nearby TV, your phone and TV must be within an optimal range (30 feet). Try to bring the devices close to each other to see if it fixes the issue of Smart View not detecting or connecting to the TV.

5. Connect to the Same Wi-Fi Network

If Smart View isn’t connecting or detecting your TV, make sure your TV and phone are connected to the same Wi-Fi network.

To check the connected Wi-Fi network on a Samsung Galaxy phone, go to Settings followed by Connections. Here, you will see the Wi-Fi network that your phone is currently using under the Wi-Fi option. Tap on Wi-Fi to change it.

Similarly, check the Wi-Fi network of your TV. For instance, on Samsung TV, go to Settings > General > Network > Open network settings > Wireless. You will see the Wi-Fi network that your TV is using. To connect to a different network, simply select it.

Samsung TV Wi-Fi Change

Pro Tip: Try connecting the devices using a 2.4 Ghz Wi-Fi network instead of 5 GHz. Also, know how to fix the TV not connecting to Wi-Fi.

6. Authorize TV To Connect to Your Phone

When you are connecting your Samsung Galaxy phone to your TV for the first time using Smart View, you might receive a pop-up on the TV. Make sure to select Allow or Yes on the TV based on the available option.

7. Disable VPN

If you are using a VPN service on your Samsung phone, you should try disabling it while trying to connect to the TV using Smart View. Often a VPN service hampers the connection process between phone and TV.

8. Clear Cache and Data of Smart View

If you can’t use Smart View on Samsung, you must try clearing the cache of the Smart View service on your Samsung Galaxy phone. To do so, follow these steps:

Step 1: Open Settings on your phone.

Step 2: Go to Apps.

Step 3: Tap on the Sort and Filter icon. Enable the toggle for Show system apps and tap on Ok.

Step 4: Scroll down or use the search at the top to find Smart View. Tap on it.

Step 5: Tap on Storage and hit the Clear cache button.

Step 6: Restart your phone and try using Smart View to connect to the TV.

Step 7: If Smart View is still not working, tap on Clear data in step 5. While clearing the cache will not remove previously paired devices, clearing data will do so.

Tip: Learn how to clear the cache on Samsung TV.

9. Update Phone Software

Sometimes, the Smart View doesn’t work due to an outdated version of the operating system installed on your phone. There could be a mismatch between your phone’s and TV’s software.

To update Samsung phone software, go to Settings followed by Software Update. Tap on Download and Install.

10. Update TV Software

Just like a phone, you must keep your TV updated to the latest software version. Typically, your TV will update automatically, but you must check and update it manually. To update Samsung TV, go to Settings > Support > Software Update > Update now.

Samsung TV Update

11. Use SmartThings App

If the Smart View still doesn’t work after following the above fixes, you should try to mirror your Samsung phone using the SmartThings app.

Step 1: Install the SmartThings app on your Samsung Galaxy phone in case it isn’t pre-installed.

Step 2: Log in to your Samsung account.

Step 3: Tap on the Devices tab at the bottom and press the + icon.

Step 4: Select TV and follow the on-screen instructions to set up the TV.

Step 5: Once connected, tap on your TV in the list of connected devices.

Step 6: Tap on the three-dot icon at the top and select Mirror Screen.

Tip: Learn how to fix if Samsung TV doesn’t connect to the SmartThings app.

12. Factory Reset TV

Finally, if nothing helps in fixing Smart View not working issue, you must factory reset your TV. Doing so will restore the TV to its original settings and delete installed apps and any customizations that you have made.

You must check the manual of your TV for proper steps on how to reset it. For Samsung TVs, go to Settings > General > Reset.

Samsung TV Reset

13. Contact Samsung Support

The last resort if Smart View on your Samsung Galaxy phone still doesn’t detect your TV is to contact Samsung support and let them know about the issue. They should help you fix the issue.

FAQs About Smart View on Samsung

1. How to update Smart View?

Smart View is a system app. So, it’s automatically updated by your phone.

2. How to adjust the screen ratio on your phone?

If Smart View works but the image looks very small on the TV, you need to change the aspect ratio in Smart View. For that, tap on the floating Smart View icon on your phone after connecting to a TV and tap the Change aspect ratio. Now, select the preferred settings.

Mirror Phone to Other Devices

We hope you were able to connect your phone to your TV using Smart View. If you have an iPhone, know how to mirror iPhone to Samsung TV in different ways. Also, know how to mirror an Android phone to Windows 11 PC.

Last updated on 21 March, 2023

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