Try Basic Fixes
- Update the Messenger app: Using an outdated version of the Facebook app on your Android or iPhone can trigger the “This media is no longer available” error in the Messenger app. Hence, it’s a good idea to update the Facebook app from the Play Store (Android) or App Store (iPhone). While you are at it, you should also update the Messenger app.
- Check if Messenger is down: Another reason why you may have trouble loading media or messages is if the Facebook Messenger servers are down. You can visit a website like Downdetector to check if others are experiencing similar issues.
Fix 1: Allow Facebook Messenger to Use Mobile Data (iPhone)
On iOS, you can manage mobile data permissions for each app separately. If you’ve inadvertently disabled mobile data access for the Messenger app, it won’t load photos and videos when you’re not connected to Wi-Fi. Here’s how you can change that.
Step 1: Open the Settings app on your iPhone.
Step 2: Scroll down to tap on Messenger and turn on the toggle on the switch next to Mobile Data.
Fix 2: Disable Messenger Data Saver Mode (Android)
Messenger for Android includes the Data Saver feature, which is useful if you have a limited data plan. However, this feature occasionally prevents the app from downloading photos and videos. You can try disabling it to see if it helps.
Step 1: Open up Messenger on your phone. Tap on your profile picture in the top left corner and then tap the gear icon.
Step 2: Under Preferences, tap on Data Saver and disable it from the following menu.
Fix 3: Uninstall and Reinstall the Messenger App
If nothing else works, you can consider reinstalling the Messenger app on your Android or iPhone. Several users on an Apple Community post reported fixing the photos and videos not loading issue in Messenger with this trick. You can also give it a try.
To delete Messenger from your Android, long-press on its app icon and select Uninstall. Then, tap OK to confirm.
If you’re using Messenger on your iPhone, press and hold its app icon and select Remove App from the resulting menu. Select Delete App when prompted.
Once removed, head over to the Play Store or App Store to download the Messenger app. After that, you should not encounter any issues.
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Last updated on 08 July, 2024
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I tried all the suggestions and still can’t see photos on my android tablet in FB messenger. Problem just started about 1 month ago. See them in messenger on my phone ok. Any other suggestions?
I have tried all these Different methods My photos are Is coming up grey still I’m blacking out when I send them 2 different people
None of these worked. When I click on a FB video I receive in Messenger, it goes to FB, but not the video.