Fix 1: Wait for the Transaction to Complete
There might be a delay in transferring funds from your bank to Steam. Steam may also take time to verify the purchase and add it to your library. In any case, we recommend waiting 24 hours before proceeding with the below methods to resolve your issue.
Fix 2: Cancel Existing Pending Transaction
You can cancel the existing pending transactions and then perform the transaction again.
Step 1: Open Steam. Click on your username > Account Details.
Step 2: Select View purchase history.
Step 3: Click the item stuck in the pending purchase. Choose Cancel this transaction. State your issue and confirm your action.
Also Read: How to fix Steam error code 16 in Windows
Fix 3: Change Payment Method
If your payment information is incorrect, Steam can’t complete the transaction. You can update your card details or delete and add a new payment method.
Step 1: Click the username and choose Account details.
Step 2: Now, find your current card and click Edit. If the card is invalid, use the Delete option and add a new card using the Add a Payment Method to this Account option.
Fix 4: Check Download and Store Region
If the download and store regions differ from the one you are based on, you might face problems with your purchases. Moreover, avoid using a VPN to purchase titles on Steam.
To check the download region: In the Steam app, click on Steam > Settings > Downloads. Check and change the Download Region if it is incorrect.
To check the store country: Click the username and choose Account details. Then, check your store country and update if incorrect.
Fix 5: Use the Steam Website for Purchase
The issues can be limited to the Steam app for PC. You can open Steam on your browser and try to complete the purchase. Don’t worry; the user interface is mostly the same as the desktop application.
Fix 6: Contact Steam Support
Besides the fixes mentioned above, you can also request support from Steam to fix the issue if the above methods don’t help. The support team will help you identify the problem with your purchase and quickly resolve it.
Also Read: How to connect Steam to Discord
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Last updated on 15 May, 2024
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