How to Fix Microsoft Store Click Get or Install and Noth­ing Hap­pens Issue

Windows 10's Microsoft Store contains a decent library of apps, some of which — such as iTunes — work better than traditional desktop programs. But the mere act of downloading these apps to your PC can prove to be quite challenging. After you click the Get or Install buttons in the Microsoft Store, nothing happens. That must be frustrating. So we'll try to help you fix the issue when you click on Get or Install button in Microsoft Store, and that leads to no activity.

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I faced the issue with unresponsive Get or Install button recently. But thankfully, it was among the easier problems associated with the Microsoft Store that I could resolve.

Hence, the following list of troubleshooting tips should put you well on your way to downloading your favorite apps off the Microsoft Store in no time. Let's start with the ones that worked.

Tip: Before starting, it's a great idea to restart your PC. This simple action can help fix various anomalies of Windows. Get that out of the way first.

1. Reset Microsoft Store

What helped me resolve the issue with non-responsive Get/Install buttons almost immediately was a complete reset of the Microsoft Store.

Resetting the Microsoft Store reverts it to its default settings, thereby allowing the app to run again without improper configurations messing things up.

Step 1: Open the Start menu, point to the cog-shaped Settings icon, and then click Settings.

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Step 2: Click Apps.

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Step 3: Select Microsoft Store from the list of apps, and then click Advanced Options.

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Step 4: Scroll down, and then click Reset.

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Step 5: Click Reset Again on the confirmation box. Wait for the reset procedure to finish, and then exit the Settings app.

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Step 6: Launch the Microsoft Store by searching for it (via the Start menu or Search), and then click Open.

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Note: The reset procedure removes the Microsoft Store taskbar icon. After searching, use the Pin to Taskbar option if you want to get it back onto the taskbar.

Once the Microsoft Store finishes launching, attempt to install an app. It should most likely oblige. If that didn't help, proceed on to the next troubleshooting tip.

2. Clear Microsoft Store Cache

Windows 10 comes with a built-in Command Prompt executable that deletes the Microsoft Store cache. If the unresponsive Get/Install buttons are the result of redundant or obsolete cached data, then running this executable should likely resolve the issue.

Step 1: Search for wsreset.exe (via the Start menu or Search), and then click Open.

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Step 2: Wait for a few seconds while the Command Prompt clears the Microsoft Store cache. You don't have to do anything.

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Once the cache is cleared, the Microsoft Store should launch automatically. Check if the Get or Install button is working properly. If they aren't responsive, read on to figure out what you must do next.

3. Sign Out/Sign In to Microsoft Store

Signing out of the Microsoft Store, and then signing back into it can help fix adamant Get or Install button that refuses to work.

Step 1: Open the Microsoft Store, and then click your profile portrait to the upper-right corner of the app window. On the menu that shows up, click your Microsoft Account.

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Step 2: Click Sign Out underneath the Microsoft Store account that you are signed in with. After signing out, exit and relaunch the Microsoft Store.

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Step 3: Click the profile icon (which should appear vacant), and then click Sign In.

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Step 4: Select your Microsoft Account, and then click Continue to sign back in. You may have to go through a certain form of authentication (such as inserting the login PIN code) to complete the sign in procedure.

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Once you've finished signing back in, try installing an app. The issue should most likely be resolved.

4. Run Microsoft Store Troubleshooter

Windows 10 features a built-in troubleshooter that can automatically find and fix issues related to the Microsoft Store. If the tips above failed to work, then it's time to put the troubleshooter into action.

Step 1: Open the Settings app (click Settings in Start menu), and then click Update & Security.

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Step 2: Click the side-tab labeled Troubleshoot.

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Step 3: Scroll down the list of troubleshooting options, click Windows Store Apps, and then click Run the Troubleshooter. It's then a simple matter of following the onscreen instructions to patch up the Microsoft Store.

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If any issues were detected and fixed by the troubleshooter, the Get or Install button should likely work properly.

5. Re-Register Microsoft Store

Re-registering the Microsoft Store with Windows 10 is a viable fix that can patch up adamant issues associated with the app. The procedure can be accomplished quickly by running a certain command via the Windows PowerShell console.

Step 1: Search for Windows PowerShell (via the Start menu or Search), and then click Open.

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Step 2: Copy and paste the following command into Windows PowerShell:

Get-AppXPackage *Microsoft.WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
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Step 3: Press Enter to execute the command.

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Open the Microsoft Store afterward, and then try installing an app to see if the issue is now resolved.

Start Downloading

Are the Get or Install buttons in the Microsoft Store responding once again? They most likely should. If the issue persists, you may want to update Windows 10. Head over to Start > Settings > Update & Security > Windows Update to check for and install the latest updates. If a known technical issue was preventing the Microsoft Store from functioning properly, then performing an update will patch things up.

Next up: Now that the Microsoft Store is back to normal, here are six awesome tips to go through right away.


The above article may contain affiliate links which help support Guiding Tech. However, it does not affect our editorial integrity. The content remains unbiased and authentic.

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Dilum Senevirathne is a freelance tech writer who specializes in topics related to Apple hardware and software, Microsoft Windows, and Google web apps. Besides Guiding Tech, he also contributes to technology publications such as iPhone Hacks, Online Tech Tips, Help Desk Geek, and Switching to Mac.