4 Ways to Fix iPad Not Receiving Emails

Quick Tips

• Open Mail app settings and ensure email notifications are enabled.
• Check your mail account’s credentials and update them, if required.
• Open Mail app settings > go to Privacy Protection > turn off the toggle for Protect Mail Activity.

Basic Fixes:

• Check network connection: If your iPad has network connection issues, it can’t receive new emails and update the current inbox in the Mail app. So, connect to a better network or move closer to your router and check again.
• Check the Mail app server status: If the Mail app is currently down, you can’t receive any new emails. To check this, go to Apple’s system status page and check the current status of the Mail app. If it is indeed down, wait before checking again.
• Ensure email storage is not full: Free Gmail and Outlook accounts have limited storage space. If this space is full, you can’t receive new emails. So, check your mail account and ensure at least 10-20% space is available. If not, delete a few items and check again.
• Enable all notification permissions: Your Mail app requires permission to deliver you email notifications. So, open the notification settings for the Mail app and ensure all notification permissions are enabled.
• Check for iPadOS update: Apple updates the Mail app through the system updates. Mail not receiving emails on iPad can be due to an outdated iPadOS build. You can navigate to the General menu in iPad Settings and install the latest iPadOS update to fix the problem.
• Reinstall the Mail app: If the issue persists, uninstall and reinstall the Mail app on your iPad. This will delete all custom app settings. Then, set up Gmail or any other email account and check again.

Fix 1: Check Added Accounts

The default Mail app supports Gmail, Outlook, Microsoft 365, Yahoo, and other leading email providers. However, you need to enable the Mail toggle for a specific account to check messages in the native app. Otherwise, the added account won’t show up in the first place. Here’s how to do it.

Step 1: Open the Settings app and tap on Mail. Here, tap on Accounts.

Step 2: Then, tap on an email provider from the right pane.

Step 3: Here, enable the Mail toggle. Once done, restart the Mail app and check again.

Fix 2: Remove and Re-Add Account

If you have recently changed your Gmail or Outlook account password, you may not receive emails on your iPad due to an account authentication error. So, remove your account and add it again with the updated login credentials. Follow the below steps to do it.

Step 1: Open the Settings app and tap on Mail > Accounts.

Step 2: Here, tap on the relevant mail account.

Step 3: Then, tap on Delete Account and finish the deletion process.

Step 4: Once done, go back to the Accounts page and tap on Add Account. Sign in with your updated account login credentials, and check if it is working as expected.

Fix 3: Check Sync Frequency

You can also check the sync frequency that refreshes new emails at set intervals on your iPad. If you fetch new emails every hour, you may notice a significant delay in receiving emails. So, change this setting to fetch emails automatically. Here’s how.

Step 1: Open Mail Settings using the abovementioned steps and tap on Accounts.

Step 2: Here, tap on Fetch New Data.

Step 3: Enable the Push toggle that sends new emails to your iPad from the server when possible. Then, select Automatically.

Tip: If an email provider doesn’t support Push, select Fetch and set it to sync new emails after every 15 minutes.

Fix 4: Disable Protect Mail Activity

If you are an iCloud+ or Apple One subscriber, Apple enables the Protect Mail Activity option for your account. While this helps hide your IP address, it can make it harder for senders to follow your Mail activity. If you face issues with your email, disable it and try again. Here’s how to do it.

Step 1: Open the Settings app and tap on Mail from the side menu. Then, tap on Privacy Protection.

Step 2: Here, disable the toggle for Protect Mail Activity.

This should turn off Protect Mail Activity. Now, wait a while and check if you can timely receive emails on your iPad.