4 Ways to Fix Fire TV Stick Not Connecting to Wi-Fi

By Olanrewaju Sodiq Updated July 22, 2024 Reviewed & Updated by Paurush Chaudhary

Quick Tips

Open Settings > Network > Join Other Network > Enter SSID > Select network security type > Enter passcode.
Forget and reconnect to your Wi-Fi network.
Open Settings > My Fire TV > Reset to Factory Defaults.

Basic Fixes

Check your router and reboot it: Sometimes you just need to reboot your router and reconnect to the Wi-Fi network.
Change the HDMI extender cable: Every version/generation of Fire TV Stick comes with an HDMI Extender. You can try buying a new one and see if that solves the problem.
Contact Amazon support: Get in touch with Amazon Customer Support if the issue persists.

Fix 1: Unhide Wi-Fi SSID

You also want to make sure that the Wi-Fi network you’re trying to connect your Fire TV stick to isn’t hidden. Otherwise, it will not appear on the list of available networks on your Fire TV stick. So, you have two choices: unhide the network or connect to the hidden Wi-Fi via the method below.

Step 1: Navigate to the Fire TV stick Settings menu.

Step 2: Select Network and then tap on Join Other Network

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Step 3: Enter the SSID (read: name) of the Wi-FI network and then tap the Play/Pause button to proceed.

Step 4: Next, select the network’s security type and then tap the Play/Pause button to proceed.

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Note: Check the router’s connection settings to confirm the network security type.

Step 5: Enter the network’s password or security code and then tap the Play/Pause button to proceed.

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Step 6: Confirm the network details and then tap CONNECT (Play/Pause button on the remote) to connect to the hidden Wi-Fi network.

Fix 2: Adjust Wi-Fi Router Settings

Next you should try tinkering a little with the Wi-Fi router settings. You can try changing the channel, band, and encryption method. We also suggest keeping separate names for your 2.4GHz and 5GHz network, if you have a dual-band router. Visit your router’s IP address using your desktop web browser and then make the changes.

Fix 3: Forget and Reconnect to Wi-Fi Network

If you are trying to connect to a Wi-Fi network you had previously used on the Fire TV stick, but you are facing authentication problems, or perhaps the Fire TV stick just refuses to connect to the network, you should forget the network and reconnect to it. Here’s how.

Step 1: Navigate to the Fire TV Stick Settings section.

Step 2: Select Network.

Step 3: Move the cursor to the Network having connection issues and then tap the Menu button on the Fire TV stick remote.

Step 4: Tap the Select button (circular middle button) to confirm forgetting the network.

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This would delete the network from your Fire TV stick database. Now try reconnecting to the network.

Still not connecting? Time to try a different hack.

Fix 4: Reset Fire TV Stick

If your Fire TV stick isn’t connecting to your (or any) Wi-Fi network after trying all methods listed above, you should do a factory reset. That option should be considered a last resort if all other solutions fail. That’s because restoring your Fire TV stick to factory default would delete all the downloaded content and data on the device. So you’ll have to set it up as a new one.

The upside is that a factory reset could help fix the Fire TV stick connectivity issues. We wrote a detailed tutorial containing five (5) different ways to restore a Fire TV Stick to factory settings. You should check it out.