Top 7 Ways to Fix Amazon Prime Video Not Working on Fire TV Stick

Amazon’s video streaming service – Prime Video, has soared into popularity with exclusives like The Lord of the Rings: The Rings of Power, Jack Ryan, Thursday Night Football, and more. However, you can’t enjoy vast content library if the service fails to work on your Fire TV Stick. If you frequently face the same, here are the best ways to fix Prime Video not working on Fire TV Stick.

Your ideal weekend plans will get ruined when Prime Video stops working on your Fire TV. Besides, you can’t simply switch to another streaming service to watch the content. Some TV shows and movies are exclusively available on Prime Video only. Instead, you can use the tricks below to fix Prime Video glitches on your streaming device.

1. Check Network Connection

You should first ensure an active network connection on your Fire TV Stick. If the connected Wi-Fi is having trouble, you can’t stream content from Prime Video, Netflix, Disney+, YouTube, and more.

You should restart the router and follow the steps below to confirm an active connection status.

Step 1: Slide to the Settings menu (gear-shaped icon) on your Fire OS home screen.

Step 2: Select Network.

Step 3: Connect to a 5GHz Wi-Fi network.

Step 4: Select the menu button on your Fire TV Stick remote.

Step 5: Make sure it says ‘Connected to the internet.’

You can also run a speed test from the same menu.

2. Restart Fire TV Stick

Rebooting your Fire TV Stick is a quick way to fix small glitches. You can press and hold the play/pause button and the Select button together for 3-5 seconds and restart your Fire TV Stick. If the remote trick isn’t working, use the steps below.

Step 1: Open Fire TV Stick settings (refer to the steps above).

Step 2: Select ‘My Fire TV.’

Step 3: Click ‘Restart.’

After this, you can stream content from Amazon Prime Video. If you still face problems, move to the next troubleshooting method.

3. Check Your Amazon Prime Subscription

While Amazon offers the Prime Video subscription separately, most get it as an add-on with their existing Amazon Prime plan. If your Amazon Prime subscription has expired, the Prime Video app stops working. Here’s how you can check your Amazon Prime subscription.

Step 1: Visit Amazon website in a web browser on your computer.

Step 2: Select ‘Account & Lists’ at the top-right corner.

Step 3: Open your prime membership.

Step 4: Check when your Amazon Prime membership expires.

4. Check Prime Video Servers

If Amazon servers face a hard time, you may face issues with streaming content from Prime Video. You can head to Downdetector and search for Prime Video. When others face the same, you shall notice high outage spikes and user comments. You can follow Amazon Prime Video accounts on social media to get the latest update. Once Amazon fixes the problem from their end, you can open Prime Video and start streaming your favorite shows without breaking a sweat.

5. Force Stop Prime Video

If Prime Video still isn’t working for you, you can force stop its app and try opening it again. Follow the steps below to do that.

Step 1: Open Fire TV Stick Settings (check the steps above).

Step 2: Select ‘Applications.’

Step 3: Click ‘Manage Installed Applications.’

Step 4: Scroll to ‘Prime Video.’

Step 5: Select ‘Force stop’ from the following menu.

Restart your Fire TV Stick (refer to the steps above) and try using Prime Video again.

6. Clear Prime Video Cache

Prime Video collects cache in the background to improve user experience. When the app collects a corrupt cache, you will face issues with streaming content. Let’s clear the Prime Video cache and try again.

Step 1: Open Prime Video in the ‘Manage Installed Applications’ menu (check the steps above).

Step 2: Check cache data and hit ‘Clear cache.’

It’s also one of the effective ways to free up storage on a Fire TV Stick.

7. Clear Prime Video Data

Clearing app data removes cache, login info, and other data from Prime Video. Go through the steps below to clear Prime Video data.

Step 1: Navigate to Prime Video in Fire TV Stick Settings (refer to the steps above).

Step 2: Select ‘Clear data.’

Enjoy Prime Video on Fire TV Stick

If none of the tricks work, you’ll need to check if other streaming apps work on your Fire TV Stick 4K. If they don’t, you’ll need to contact Amazon’s Customer Support and request a replacement. Which troubleshooting method worked for you? Share your experience in the comments below.

Last updated on 25 November, 2022

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