Basic Fixes
- Use the same Amazon account and Wi-Fi network: As suggested, you need to do the same to allow the devices contact with each other.
- Switch to the main account from the household: If you are part of the Amazon Household account, you might not be able to view your Fire TV on the Alexa app. You need to switch to the main Amazon account to link them.
- Update Fire TV Stick and Alexa app: Installing the latest versions of both should fix the issue.
Fix 1: Link Fire TV and Alexa App Properly
We hope you are following the right steps to link Fire TV or Fire TV Stick to the Alexa app. There’s no harm in verifying whether the steps are correct or not. Here’s what you need to do to link Fire TV with Echo or Alexa app.
Step 1: Power on the TV with your Fire TV Plugged in.
Step 2: Open the Alexa app > Go to Settings.
Step 3: Tap on TV & Video followed by Fire TV.
Step 4: Your Fire TV name should appear. Tap on it to link them.
Tip: Learn how to fix the issue of Fire TV Stick stuck on updating.
Fix 2: Keep Fire TV and Alexa App on Same Time Zone
Many times the issue crops up because Fire TV and your Alexa app are to different time zones. You need to keep them on same time zone.
To change the time zone of the Alexa app, follow these steps:
Step 1: Open the app and then tap the Devices option at the bottom. Tap on Echo & Alexa.
Step 2: Tap on the Alexa on this Phone option followed by Time Zone. Here keep it same as that of your Fire TV.
To change Fire TV’s time, follow these steps:
Open Settings > Preferences > Time Zone > Choose the time zone same as the one in Alexa app.
Fix 3: Unlink and Relink Fire TV
If you have already linked your Fire TV and it’s not working properly with either the Alexa app or the Echo speaker, you should unlink the TV and then connect it again.
For that, follow these steps:
Step 1: Open the Alexa app and then go to Settings from the sidebar.
Step 2: Tap on TV & Video followed by Fire TV.
Step 3: Tap on Manage devices. On the next screen, hit the Unlink Devices option next to the Alexa app or Echo option (whichever is giving you trouble).
Once they are unlinked, you will have to link them back as mentioned in the first solution.
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Last updated on 19 July, 2024
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