7 Best Ways to Fix Face­book Mes­sen­ger Keeps Crash­ing on Android and iPhone

Pankil Shah

Facebook Messenger has improved a lot lately. Whether it’s the ability to share screens or the introduction of Chat Rooms, Messenger has emerged as a one-stop solution for all your communication needs. But such rapid changes have also drawn out a few flaws. Users have often complained about encountering abrupt app crashes on Android and iOS.

Best Ways to Fix Facebook Messenger Keeps Crashing on Android and i Phone

If you have been at the receiving end of similar crashes yourself, then this guide is for you. We’ve compiled a list of solutions that should help you put an end to Messenger crashes on both Android and iPhone. So, let’s get started.

1. Restart the App

Sometimes, apps can fail to start correctly, leading to issues like this one. If it’s just a minor app glitch responsible for the app crash, then restarting it will do the trick more often than not.

To force-close Messenger on Android, tap and hold the app icon to select the App Info option. Now tap on Force stop to close the Messenger app.

Messenger App Infor
Force Stop Messenger

To close Messenger on iPhone, bring up the app switcher by swiping from the bottom of the screen (or by double-tapping the Home Screen button). Locate Messenger and swipe upward on it to close it.

Force Close Messenger on i Phone

2. Check App Permissions

Just like any other app, Messenger also requires permission to access your phone’s camera, data, storage, and such. When denied, the app can fail to perform basic operations and might crash. Thus, you need to dig through the permission settings on your phone to ensure that Messenger is allowed all the necessary permissions.

Android

Step 1: Tap and hold the app icon to select the App Info option.

Step 2: Now make sure that Messenger is allowed every permission it needs.

Messenger Permissions on Android
Allow Messenger Permissions

iOS

Step 1: Launch the Settings app on your iPhone and scroll down to tap on Messenger.

Facebook Messenger on i Phone

Step 2: Now toggle on the switches to allow permissions to the Messenger app.

Allow Messenger Permissions on i Phone

3. Update the App

If you don’t update apps often, they might get outdated eventually. This can lead to compatibility issues and force the app to behave strangely. Thus, it’s always a nice idea to update your apps to receive bug fixes and improvements. So, go ahead and update the Facebook Messenger app to see if that resolves the issue.

4. Reset Google Play Services (Android)

Google Play Services works behind the scenes to connect all your apps, Google services, and Android. So, if there’s a problem with the Google Play Services on your Android, it can cause apps on your phone to freeze or crash at times. Try resetting Google Play Service on Android by following the steps below to fix that.

Step 1: Open the Settings menu and go to Apps and notifications to see the list of all apps on your phone. Scroll down to find and tap on Google Play Service.

Apps and Notifications
App List on Android

Step 2: Now click on ‘Storage and cache’ and tap on Clear storage and then Clear all data button.

Google Play Services App Info
Clear Google Play Services Cache

Wait for the process to finish and see if Messenger works fine now.

5. Clear App Cache

Cache data is the temporary files stored on your phone to reduce loading times and data usage. Clearing cache is a tried and tested solution for any app that struggles to function properly on Android. Hence, you can also give it a try.

Step 1: Open the Settings menu and go to Apps and notifications. Find Messenger by scrolling down or using the search tool at the top.

Android App List

Step 2: Tap on Storage and cache and tap on the Clear cache button.

Messenger Storage and Cache on Android
Clear Messenger Cache

Since iPhone doesn’t provide an option to clear cache, you’ll have to reinstall the Messenger app itself.

6. Reinstall Facebook Messenger

If the above solutions fail to resolve the frequent app crashes, you’ll need to uninstall the Messenger app and install it again. This will delete the associated data with the app and update the app in the process.

7. Try Messenger Lite

If nothing works, then you can consider switching to its lighter version called Messenger Lite, especially if you’re using an old Phone or one with very little free storage space. The Messenger Lite app is a stripped-down version of the Messenger app that is less demanding in memory usage and offers almost every important feature required.

Avoid Crashing

Facebook Messenger users often face similar issues in the past. But until those issues get sorted out, you can use the steps above to get past them. As always, do let us know which one worked for you or if we missed any.


The above article may contain affiliate links which help support Guiding Tech. However, it does not affect our editorial integrity. The content remains unbiased and authentic.

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Pankil Shah

Written By

Pankil Shah

Pankil is a Civil Engineer by profession who started his journey as a writer at EOTO.tech. He recently joined Guiding Tech as a freelance writer to cover how-tos, explainers, buying guides, tips and tricks for Android, iOS, Windows, and Web.