Basic Fixes:
- Check internet access: For apps to access your location, you require internet access on your mobile.
- Keep Telegram running in the background: We suggest keeping Telegram running in the background on your device so that your location always stays updated.
- Update or reinstall Telegram: Install the latest version of the app on your iPhone or Android to fix the issue.
Fix 1: Check if Telegram Is Allowed Location Access
An app to share your Live Location should be allowed location access on your iPhone or Android. This is like how you need to allow Microphone access to answer calls. The first solution we recommend is checking if Telegram has been allowed location access on your iPhone or Android.
On iPhone
Open Settings > Telegram > Location > select While Using the App or Always.
We suggest enabling Precise Location.
On Android
Open Telegram App Info > Permissions > Location > tap on Allow All The Time or Allow only while using the app.
Fix 2: Disable Low Power Mode
Low Power Mode or Power Saving Mode is recommended when your phone runs out of juice. But this also impacts your Live Location from being updated in the Telegram app. We suggest turning off the Low Power Mode on your device.
Turn off Low Power Mode on iPhone
Open Settings > Battery > turn off Low Power Mode.
Turn off Battery Saver on Android
Open Settings > Battery > disable Use Battery Saver.
Fix 3: Enable Background App Refresh (iPhone) or Unrestricted Data Usage (Android)
On iPhone
Background App Refresh ensures that apps running in the background on your iPhone remain updated when you switch between them. So, when sharing your Live Location using Telegram, check if Background App Refresh has been enabled for the app.
Open Settings > Telegram > enable Background App Refresh.
On Android
If you use Data Saver on your Android phone, you might need to update your location due to a lack of data usage. We suggest enabling unrestricted data usage for Telegram on your Android phone.
Open Telegram App Info > Mobile data & Wi-Fi > enable Unrestricted Data Usage.
Fix 4: Reset Location Settings
The last resort is to reset your device’s location settings and then enable location permissions again for Telegram.
On iPhone
Open Settings > General > Transfer or Reset iPhone > Reset > Reset Location and Privacy.
On Android
Open Settings > Location > Location services > Google Location Accuracy > disable and then enable it again.
Was this helpful?
Last updated on 22 August, 2024
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