5 Fixes for Netflix App Not Working on Windows 11

Quick Tips

• Update the display drivers of your Windows 11 PC. Go to Control Panel > Display Adapters > right-click and choose Update driver.
• Reset the Netflix app. Go to Settings > Apps > three dots next to the Netflix app > Advanced Options > Reset.
• If the Netflix app shows you the error code H7363-1260-80070057, try deleting the MSPR.HDS files from your Windows 11 PC.

Basic Fixes

• Check if Netflix is down: Though unlikely, Netflix might be facing some downtime with its servers in your region.
• Check your internet speed: Even Netflix recommends specific internet speeds to enjoy your favorite Netflix movies and shows in the highest resolution without facing any glitches.
• Update or reinstall Netflix: Installing the latest version from the Microsoft Store should solve the issue.

Fix 1: Update Display Drivers

If Downdetector doesn’t show any issue with Netflix, try updating the display drivers on your Windows 11 computer. It is possible that the current version of the display drivers is outdated and doesn’t run the Netflix app smoothly. Here’s how to update the display driver on your PC.

Step 1: Open Device Manager and click on Display Adapters.

Step 2: Right-click on the display driver name and choose Update Driver.

Step 3: Click on Search Automatically For Drivers to start the process.

Step 4: Follow the on-screen instructions and finish installing the drivers.

Fix 2: Create a New Netflix Profile

You can try creating a new Netflix profile free from any settings or preferences that might be causing content playback issues. Depending on the plan you choose, you can have multiple Netflix profiles.

Fix 3: Reset Netflix App Settings

You may also reset all Netflix app settings. That’ll remove data like your login and other downloaded movies from your computer. If the latter content isn’t your concern, you should certainly employ this method. Here’s how to proceed.

Step 1: Open Settings and click on Apps.

Step 2: Click on Apps and Features on the right and look for Netflix.

Step 3: Click the three dots next to the Netflix app > Advanced Options.

Step 4: Scroll down and click on Reset.

Step 5: Click Reset again to confirm your choice.

Fix 4: Flush DNS Cache

DNS Cache includes information about all the previous websites that you have visited. If the Netflix app is still not working on your Windows PC or showing you Error Code U7353, flush the DNS cache and see if it solves the issue. Here’s how to do it.

Step 1: Run Command Prompt as Administrator on your Windows 11 PC or laptop.

Step 2: Type the following command and press Enter.

ipconfig /flushdns

After that process finishes, you will see the message, “Successfully flushed the DNS Revolver Cache.”

Step 3: Close the Command Prompt window and open Netflix to see if it works as usual.

Fix 5: Delete MSPR.HDS Files on Your Windows PC

If the Netflix app shows you the error code H7363-1260-80070057, try deleting the MSPR.HDS files from your Windows 11 PC. Microsoft developed these files for apps like Netflix that use them for Digital Rights Management, i.e., content protection against piracy. After you delete these files, your computer will automatically generate a new version of them. Follow these steps to delete these files.

Step 1: Click the Folder icon on the taskbar to launch the Windows Explorer.

Step 2: Click the Search bar at the top right and type mspr.hds in the Search box. Press Enter.

Step 3: After all the files appear on your screen, select all and press Shift + Delete to erase them permanently.

Step 4: Restart your PC and open Netflix to check if it works normally.