Top 6 Ways to Fix Videos Not Play­ing on iPhone

Parth Shah

Are you wondering why videos aren't playing on your iPhone? Well, that can be confusing. That too after you've shot the video on the same iPhone. Thankfully, there are workable ways to fix when videos are not playing in the Photos app on iPhone.

Fix videos not playing on i Phone photos

1. Make Changes from Photos Settings

If you have enabled to store photos and videos to the iCloud platform, you have two options to keep the uploaded media on iPhone.

Optimize iPhone Storage: This is ideal when your iPhone is running low on storage. The option will upload the full-resolution photos and videos and replace them with smaller, device-sized versions.

Download and Keep Original: This is suitable for iPhone users with a large amount of storage. It will store original photos and videos right on the device.

Let’s say you have selected Optimise iPhone Storage and now you want to play 500 MB video from the Photos app. The app will try to download full-resolution video from the iCloud server and play video.

With a patchy internet connection, it is difficult to download a high-quality video from the iCloud. You can select the 'Download and Keep Original' option and keep media stored on iPhone for a buffer-free viewing experience.

Step 1: Open Settings on iPhone.

Step 2: Go to the Photos section.

Open photos fix videos not playing on i Phone photos
Download vidoes from i Cloud fix videos not playing on i Phone photos

Step 3: Select the 'Download and Keep Originals' option.

2. Use Files App to Play Videos

The default Files app also comes with a video player built-in. If you are facing any issue with Photos not playing videos, you can save the video in the Files app and try your luck there.

Step 1: Open the Photos app on iPhone.

Step 2: Long-press on a video that’s giving you troubles.

Step 3: Select Share and tap on Save to Files.

Select share fix videos not playing on i Phone photos
Save videos to files fix videos not playing on i Phone photos

Step 4: Place the video on the desired location in the Files app, ideally on your iPhone storage.

Step 5: Open the Files app and go to the saved location.

Open video in files fix videos not playing on i Phone photos
Video in files fix videos not playing on i Phone photos

Step 6: Find the video and tap on the play button.

3. Use VLC Video Player

While the default Files app works fine, it doesn’t have support for media formats such as .mkv. If you have downloaded such videos from Telegram, WhatsApp, or the web, you won’t be able to play them using the Files or Photos app.

VLC Video Player is your best bet in that case. It’s compatible with all the popular video formats. Here’s how you can use VLC to fix videos not playing on the iPhone issue.

Step 1: Download and install the app on iPhone.

Step 2: Open the Files app and select a video that’s not playing.

Step 3: Long-press on the video and select Share from the context menu.

Share video fix videos not playing on i Phone photos
Open video in vlc fix videos not playing on i Phone photos

Step 4: It will open the default iOS share sheet. Select VLC from the list.

iOS will open the VLC app and start playing videos.

4. Check Available Storage

If your iPhone is running on low storage, the device might face troubles to open and play videos. You will notice device lag, as well as frequent errors with app installation, video playback, and more.

You can open the Settings app on iPhone and go to the General menu. Select iPhone storage. You will see a detailed breakdown of the device storage.

Open general fix videos not playing on i Phone photos
Open i Phone storage fix videos not playing on i Phone photos

Check what’s taking up a big chunk of storage and remove unnecessary apps or games from the phone. You can also upload media to Google Photos, OneDrive, or iCloud and delete originals from the phone.

Check i Phone storage fix videos not playing on i Phone photos

5. Cool Down Your Phone

This applies to those living in warm temperatures or when you've just closed a PUBG or Call of Duty Mobile game. Your iPhone might get warm during graphics-intensive gaming, video streaming, or video recording.

Give your iPhone a few minutes to let the device temperature go down. Then unlock the phone and attempt to play videos again.

6. Update iPhone

The Photos app is a part of the iOS package. You can’t simply go to the App Store and update the Photos app. You must install the latest iOS update to enjoy new Photos additions and fix errors such as videos not playing.

Open Settings and go to the General menu. Select Software Update and download the latest iOS build on iPhone.

Enjoy Smooth Video Playback on iPhone

Unlike some Android rivals, iPhone doesn’t have a separate video player built-in. You must view the video in the Photos app to utilize all the functions such as editing, sharing, and more. But it’s all irrelevant when the video fails to open in the first place.

Use the tricks above and fix the issue. Which method worked for you? Share your experience in the comments below.


The above article may contain affiliate links which help support Guiding Tech. However, it does not affect our editorial integrity. The content remains unbiased and authentic.

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Parth Shah

Written By

Parth Shah

Parth previously worked at EOTO.tech covering tech news. He is currently freelancing at Guiding Tech writing about apps comparison, tutorials, software tips and tricks and diving deep into iOS, Android, macOS, and Windows platforms.