Troubleshooting “It’s Not You, It’s Me” in Copilot 

If you’re getting a Copilot app “it’s not you, it’s me” error, there are a few different reasons why that might be. Because the message doesn’t identify the underlying problem, it can be difficult to tell whether the issue is with your connection, the Copilot app, your account, or Microsoft’s service. Here are some ways to try to fix this annoying Copilot AI error.

Common Fixes for Copilot App “It’s Not You, It’s Me” Error

In most cases, the main cause of the error is due to an unstable internet connection with the Copilot server. With that in mind, you can try the following:

• Check that your computer is connected to the internet and that the connection is stable.
• Restart the PC.
• Check Microsoft’s service status. There’s no single website where this can be done, so you can refer to the Cloud Status page, DownDetector for the Copilot App, or another server status checker.

If none of these yield any results, proceed to the other fixes.

Fix 1 – Disable or Change VPN Settings

A VPN can sometimes interfere with network connections or trigger access issues. If you’re using a VPN, temporarily disconnect it and try Copilot again.

Step 1. Go to “Settings” and click on the “Network and internet” tab.

Step 2. Click on “VPN,” then disable any VPN connections you might be running.

Step 3. Turn off, then restart the Copilot app and check if it connects.

Step 4. If Copilot works with the VPN disabled, the VPN or its network configuration may be contributing to the problem.

Fix 2 – Restart Copilot

Copilot is a standalone system service and application in Windows. You can try to hard reset it by closing the Microsoft Edge browser, which has Copilot built in.

Step 1. Open the Task Manager (available via right-clicking the toolbar or with “Ctrl + Alt + Del”).

Step 2. Find the “Microsoft Edge” process, right-click on it, and select “End task.”

Step 3. Scroll down and find any other “Microsoft Edge” services that might be running in the background, then end them, too.

Fix 3 – Clear Your Browser Cache and Edge Profiles

In rare cases, the cache might be preventing Copilot from connecting. The steps to delete the cache will vary depending on the browser, but are similar and can be found in their respective apps.

Step 1. Open the browser and go to “Settings.”

Step 2. Click on “Privacy, search, and services” or “Browsing data.”

Step 3. Select “Clear browsing data.”

Step 4. Click on “Choose what to clear,” then select at least the “Cookies” option and click “Clear now.”

Step 5. In Edge, go to “Settings” and open the “Profiles” tab.

Step 6. Click on “Sign out” or the “Delete” icon for all profiles. Make sure you save their passwords somewhere.

Step 7. Restart Edge and log in with your account.