Common Fixes
- Check your internet connection: Ensure your Android TV is connected to a stable internet connection. Netflix recommends an internet speed of at least 3Mbps, 5Mbps, and 15Mbps to stream HD, FHD, and UHD content, respectively.
- Verify Netflix server status: Access the Netflix Help Center to check an active server outage.
- Check your Netflix subscription: Ensure your Netflix subscription is active and you haven’t maxed out on the screens supported in your plan. Check your payment details under Profile icon > Account > Manage payment info.
- Disable active VPN: Open the VPN app and select Disconnect to disable the active connection.
- Reboot your Android TV: Long-press the power button on your Android TV remote and select Restart.
- Update the Netflix app: Head to Google Play Store on your Android TV, search Netflix, and select Update (if available).
Fix 1: Force Stop Netflix and Reopen
Force closing the Netflix app on Android TV effectively troubleshoots its existing issues and glitches.
Step 1: Open the Apps menu on your Android TV home screen and use the remote button to long-press Netflix.
Step 2: Tap Info and select Force stop. Reopen the Netflix app on your Android TV.
Fix 2: Uninstall Netflix Updates
Netflix may fail to start on Android TV if its recent update didn’t install accurately. Head to the app settings to uninstall the buggy update.
Step 1: Long-press the Netflix app icon and open Info.
Step 2: Select Uninstall updates to revert to the stable Netflix app version.
Fix 3: Clear the Netflix App Cache
A corrupt or obsolete app cache is a common culprit behind Netflix not working on Android TV. Clearing it manually should restore normalcy.
Long-press the Netflix app icon, open Info, and scroll down to select Clear cache.
Fix 4: Disable Test Participation
Netflix constantly improves its app viewing experience by offering a default-enabled test participation feature. However, if the new feature is unstable, the app may crash. Toggle it off to fix the issue.
Step 1: Open Netflix in a browser, select your profile icon at the top right, and pick Account.
Step 2: Select Test participation under Settings and toggle it off on the next page.
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Last updated on 21 May, 2024
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