8 Best Fixes for Samsung Health App Not Tracking Steps on Samsung Galaxy Phones

The Samsung Health app is a handy way to track your physical and mental well-being. If you’re interested in keeping track of your daily step count, the Samsung Health app can monitor your steps and provide progress updates.

That said, the app fails to show the step count accurately for some users. If the same is happening to you, this post will share the best fixes for when the Samsung Health app is not tracking steps on your Samsung Galaxy phone.

1. Turn On Step Counting

You should first check whether your Samsung Galaxy Health app has step-counting enabled.

Step 1: Open the Samsung Health app on your device.

Step 2: Tap on Steps and tap the three dots in the top-right corner.

Step 3: Ensure that you have not paused the step counting feature.

2. Enable Location Permission

The next solution is to ensure you’ve given the app access to track your location. Only then it will be able to record the number of steps you take in a day.

Step 1: Long-press the Samsung Health app icon and tap on App Info.

Step 2: Tap on Permissions and select Location.

Step 3: Check if you’ve given the app permission to track your precise location.

Step 4: Once done, you should relaunch the Samsung Health app to see if the problem persists.

3. Enable Samsung Cloud Syncing

The Samsung Health app requires you to sign in using your Samsung account to sync all your data to different devices. As such, make sure Samsung Cloud Syncing is enabled in the Samsung Health app if you’re using the same account on multiple Samsung devices.

Step 1: Open the Samsung Health app and tap the three dots in the top-right corner.

Step 2: Select Settings.

Step 3: Turn on the toggle next to ‘Samsung Account syncing’Sync with Samsung Cloud’.

4. Enable Auto Workout Detection

If the Samsung Health app is still not counting your steps correctly, you should check if Auto Workout detection has been enabled. As the name suggests, the Samsung Health app will automatically detect your workout type and show you the number of steps covered.

Step 1: Open the Samsung Health app and tap the three dots in the top-right corner.

Step 2: Select Settings.

Step 3: Tap the toggle next to Auto detect workouts.

5. Check Battery Usage Settings

The Samsung Health app requires continuous battery power to run smoothly. So, if the app is still not working properly on your Samsung Galaxy phone, ensure that you have disabled Battery Saver and Battery Optimization for the Health app.

Step 1: Open Settings and tap on Battery.

Step 2: Tap the toggle next to Power Saving to disable the feature.

Step 3: Close Settings, long-press the Health app icon, and tap on App Info.

Step 4: Tap on Battery and select Unrestricted Access.

Step 5: Close App Info and open the Health app to check if the problem is solved.

6. Enable Unrestricted Data Usage

If you have enabled Data Saver on your Samsung device, you should allow unrestricted data usage for the Samsung Health app.

Step 1: Long-press the Samsung Health app icon and tap on App Info.

Step 2: Tap on Mobile Data and ensure that data usage is allowed when Data Saver is turned on.

7. Update the Health App

If the Health app is still not tracking your steps, you should try installing its latest version on your device. Just open the Samsung Galaxy Store and check for app updates. If an update is available, download and install it for the Health app. You can refer to our post if the Galaxy Store is not updating the app on your Samsung device.

8. Clear App Cache

If none of the solutions have worked so far, the last option is to clear the Samsung Health app cache. Clearing the app cache will remove the old corrupted cache files from your Samsung device.

Step 1: Long-press the Samsung Health app icon and tap on App Info.

Step 2: Tap on Storage and tap on Clear Cache at the bottom-right corner.

Step 3: Once done, close App Info and check if the problem is solved.

Track Your Steps

These solutions will help when the Samsung Health app is not tracking steps on your Samsung Galaxy device. You can also allot time for workouts by enabling Routines on your Samsung Galaxy device.