5 Ways to Fix Samsung Gallery App Not Syncing With OneDrive

Quick Tips

• Start by checking your internet connection and reviewing the Gallery app sync settings.
• Make sure your OneDrive account storage isn’t full.
• You can try removing and re-adding your OneDrive account to fix the problem.

Try Basic Fixes

• Update the Gallery app: Samsung regularly releases updates for the Gallery app to add new features, fix bugs, and enhance app performance. You can try updating the Samsung Gallery app from the Galaxy Store to see if that helps.
• Check OneDrive storage status: Since OneDrive’s basic plan only offers 5GB of storage, it’s easy to run out of space if you’re using a free account or if your subscription has expired. Check your OneDrive storage in the app and see if it needs expanding.

Fix 1: Check Gallery Sync Settings

The Samsung Gallery app may stop syncing your photos or videos with OneDrive if you have accidentally disabled the sync option. Here’s how to check.

Step 1: Open the Gallery app. Tap the menu icon (three horizontal lines) at the bottom-right corner, and select Settings.

Step 2: Tap on Sync with OneDrive.

Step 3: Enable the toggle at the top. Tap Sync using and select Wi-Fi or mobile data.

Fix 2: Enable Sync for Specific Albums

Is the Samsung Gallery app not syncing specific albums with OneDrive? If so, it’s worth checking whether the sync option for those albums is enabled. Here’s how to do it.

Step 1: Open the Gallery app settings and tap Sync with OneDrive.

Step 2: Tap Albums to sync and enable the toggles next to the albums you want to sync with OneDrive.

Fix 3: Enable Media Sync for OneDrive Account

Another reason the Samsung Gallery app may fail to upload photos and videos is if the media sync feature for your OneDrive account is disabled. Several users on the Samsung forums reported fixing this particular issue by enabling the media sync toggle. You can also give it a go.

Step 1: Open the Settings app. Head to Accounts and backup > Manage accounts.

Step 2: Select your OneDrive account from the list.

Step 3: Tap on Sync account and enable the toggle next to Media.

Fix 4: Remove and Re-Add Your OneDrive Account

Have you recently changed the password for your Microsoft account? If so, you’ll need to reauthenticate your account on your Samsung phone to resume sync services. Here’s how to do it.

Step 1: Open the Settings app. Head to Accounts and backup > Manage accounts.

Step 2: Select your OneDrive account from the list.

Step 3: Tap on Remove account. Select Remove account again when prompted.

Step 4: In the Manage accounts page, scroll down to tap on Add account and select OneDrive from the following screen.

Follow the on-screen prompts to sign in with your credentials and then check if the issue is still there.

Fix 5: Clear Gallery App Cache

Corrupt or inaccessible cache data could also cause the Samsung Gallery app to malfunction on your Galaxy phone. Thankfully, it’s both safe and easy to clear the Samsung Gallery app cache. Here’s how you can go about it.

Step 1: Long-press on the Gallery app icon and tap the info icon from the menu that appears.

Step 2: Go to Storage and tap the Clear cache option at the bottom.