5 Ways to Fix Microsoft Teams Not Showing Status on Windows 11/10

Quick Tips

• Deleting the Settings files will force Teams to re-download them and fix issues related to them.
• Set the Teams app as the default chat app for Office users.
• The Coexistence mode helps organizations smoothly move users from Skype for Business to Teams.

Basic Fixes

• Sign Back In: Many times, signing out and then signing back in can fix temporary issues, which could be because your account has been logged in for a long time. Doing it will fix those issues.
• Multiple Account Login: Are you part of multiple teams and signed in to more than one Teams account? That could also cause a conflict. Sign out from all accounts and then sign in to the one you need to use right now or where Status is not showing in Teams.
• Update Microsoft Teams and Windows: Updating your Windows OS and Microsoft Teams app will install the latest patches for any underlying bug fixes.
• Clean Reinstall Windows: Some old system or installation files may have become corrupted, leading to the Status not showing an error. So, you must reinstall the app.

Fix 1. Reset Status

If the problem is not widespread and only happens to one user, ask him/her to reset the status. You can click on the profile icon and choose to Reset status.

Fix 2. Select the Teams Only Option

Microsoft Teams has an option called Coexistence Mode that allows Coexistence mode to help organizations smoothly move users from Skype for Business, which is being retired, to the newer Teams platform users who upgraded from Skype for Business to coexist with users who directly joined Teams. By default, it is set to Islands mode.

Step 1: Open Microsoft Teams Admin Center.

Step 2: Go to Org-wide settings > Teams upgrade. Select Teams only from the drop-down menu next to Coexistence mode.

Step 3: Restart Teams once and confirm if the Status is showing correctly now.

Fix 3. Uncheck Register Teams as the Chat App for Office

Another reason for conflict could be that the Teams app is set as the default chat app for Office users. Teams is importing Status from Office Suite, resulting in the Status Unknown or Status Missing issue.

Step 1: Click on your profile avatar and select Settings.

Step 2: Under the General tab in the left sidebar, uncheck Register Teams as the chat app for Office. If the option is not on, enable it to sync status correctly.

Fix 4. Delete Settings Files

Following this step will reset the Teams app. You may have to sign back into Teams and set some preferences again.

Step 1: Press Windows key + E to open File Explorer, and type the address below to reach the file folder quickly. If you don’t see anything, check Hidden items under the View tab of File Explorer.

%appdata%\Microsoft\teams

Step 2: Delete the settings.json file. Before doing so, copy the file to the desktop and back it up.

Fix 5: Clear Cache for Microsoft Teams

Step 1: Close the Teams app by clicking the cross button.

Step 2: Open File Explorer again (Windows key + E), and go to the following path:

%appdata%\Microsoft\teams

Step 3: Delete the list of files and folders

• application cache\cache
• blob_storage
• Cache
• databases
• GPUcache
• IndexedDB
• Local Storage
• tmpdelete teams cache files

Step 4: Reboot your computer, open the Teams app, and check if this fixed the issue.