4 Fixes for Microsoft Edge Not Working on iPhone and iPad

Quick Tips

• Open the browser app > Settings > Privacy and Security > Clear Browsing Data > Clear now.
• Open Settings > Edge > enable Location access.
• Open Settings > General > iPhone Storage > Edge > Offload app > reinstall Edge.

Basic Fixes

• Force quit and relaunch Edge: If the app has been running in the background for some time, this will give it a fresh start.
• Update or reinstall Edge browser: Installing the latest version will remove any bugs causing the issue.

Fix 1: Clear Browsing Data

If Microsoft Edge is not responding on your mobile or desktop, clear your browsing data. This includes browsing history, cookies and site data, passwords, and everything that makes the browsing experience more responsive.

Step 1: Open Microsoft Edge on your iPhone or iPad.

Step 2: Tap the hamburger menu icon at the bottom-right corner and select Settings.

Step 3: Tap on Privacy and Security and select Clear Browsing Data.

Step 4: Tap on Clear Now at the bottom and tap on Clear Now again to confirm.

Step 5: Select Done at the top right to confirm.

Fix 2: Change DNS Server

The next solution we recommend is changing the DNS server. Your Internet Server Provider’s DNS server might be overloaded and busy since several subscribers might be using it. Instead, try any of the public DNS servers and enjoy better speeds in Microsoft Edge.

Step 1: Open Settings on your iPhone or iPad.

Step 2: Tap on Wi-Fi and tap the Info icon next to your connected Wi-Fi name.

Step 3: Scroll down to DNS and tap on Configure DNS. Then, select Manual from the following screen.

Step 4:Tap on the minus icon to delete the prefilled entries under DNS servers.

Step 5: Tap Add Server and type the DNS server address you want. If you want to use Google’s public DNS servers, type 8.8.8.8 and 8.8.4.4 in the text box.

Step 6: Tap on Save.

Similarly, you can configure DNS servers for other Wi-Fi networks

Fix 3: Enable Location Services

Several websites require location permission to function smoothly and provide location-specific features. So, the next solution we suggest is enabling location access for Microsoft Edge on your mobile or desktop.

Step 1: Open the Settings app and select Edge.

Step 2: Tap on Location and ensure location access has been enabled.

Step 3: Close Settings and open Edge to check if the problem is solved.

Fix 4: Clear App Cache

If Microsoft Edge is still not opening or crashing, try clearing the app cache on your mobile or desktop. This will make you re-login to your internet accounts.

Step 1: Open the Settings app and tap on General.

Step 2: Select iPhone Storage and go to Edge.

Step 3: Tap on Offload App and tap Offload App again at the bottom to confirm.

Step 4: Close the Settings app and reinstall Edge on your iPhone. Check if this fixed the problem.

Tip: Learn how you can edit PDFs using the built-in editor in Microsoft Edge.