Basic Fixes
- Check the USB cable: It is suggested to use the official cable provided inside your Kindle’s box for connecting it with your Windows 11 PC or laptop.
- Update Kindle OS version: An outdated software version can also be the reason behind this issue.
Fix 1: Disable Screen Lock and Passcode
If the Lock Screen password is active on your Kindle, it might not show up in the File Explorer window on your PC.
Step 1: On your Kindle homepage, tap the down-facing arrow > All Settings.
Step 2: Tap on Device Options and then select Device Passcode.
Step 3: Tap on Turn Off Passcode, enter your existing passcode, and then tap on Ok.
Fix 2: Update Kindle Driver
Outdated Kindle device drivers can also prevent it from showing on your Windows 11 PC.
Step 1: Connect your Kindle via a USB cable to your Windows 11 PC.
Step 2: Open Device Manager and then select Portable Devices.
Step 3: Right-click on MTP Device or Kindle and then select Update driver.
Step 4: Select Browse my computer for drivers.
Step 5: Click on Let me pick from a list of available drivers on my computer > check the box for Show Compatible Hardware.
Step 6: Select Standard MTP Device > click on MTP USB Device.
Step 7: Click on Ok to confirm the Update Driver Warning.
Install the driver on your Windows 11 PC and then check if the problem is solved.
Fix 3: Disable USB Selective Suspend Feature
Though enabled by default for all USB devices connected to your PC, you can try disabling it once to see if the issue gets solved.
Step 1: Connect your Kindle via a USB cable to your Windows 11 PC.
Step 2: Open the Control Panel window and then select Hardware and Sound.
Step 3: Select Power Options > click on Change plan settings.
Step 4: Click on Change advanced power settings.
Step 5: Select USB settings > click on Disable below USB selective suspend setting.
Step 6: Click on Apply > Ok at the bottom to confirm.
After that, check if the problem is solved.
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Last updated on 20 May, 2024
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I’ve been having trouble with this problem for a while, so I’m really glad I came across your article. I was going mad from the frustration of not being able to access my Kindle on Windows 11. Before, I gave a few things a shot, but nothing seemed to take.
Thanks