Basic Fixes
- Reinstall Instagram: Reinstalling the app will clear out temporary issues, and when you log in, it will default to settings that are restricted to the app.
- Update the Instagram app: If you don’t want to reinstall, check for an update. Many times, updates fix bugs such as these.
- Restart your Android device in safe mode: Android offers Safe mode to check if the app works. If it does, the problem is due to something else. Press and hold the power button until power options appear, then tap and hold Power Off. Lastly, hold the power button until you see Reboot to safe mode and tap on the prompt.
Fix 1. Check Notification Settings
Step 1: Open the Instagram app and go to your profile. Here, tap on the three-bar icon at the top-right corner > select Settings.
Step 2: Scroll down and tap on Push Notifications under Notifications. Look for Instagram Direct and Instagram Direct Requests. Ensure the check mark is next to From Everyone for Instagram Direct.
Note: If it is next to Off, tap on From Everyone to select it.
Step 4: Restart your device. You should receive message notifications now.
Fix 2. Check Muted Chat
Are you not receiving notifications from a particular message thread? If yes, check that the thread isn’t muted. You won’t get notifications from that chat when you mute a thread (even accidentally).
Step 1: Launch the Instagram app and tap the message icon at the top right.
Step 2: Find the thread whose notifications you aren’t getting. Look for the mute icon. If you find it, it means the thread is muted.
Step 3: To unmute it, tap and hold the message thread. Then, select Unmute Messages from the menu.
Fix 3. Clear Instagram App Cache
Step 1: Open device Settings > go to Apps/Apps & notifications/Application Manager, depending on your device.
Step 2: Under All apps, tap on Instagram > Storage > press Clear cache.
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Last updated on 26 August, 2024
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